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Report: #1486617

Complaint Review: Edd Kirby's Adventure Cars - Chattanooga TN

  • Submitted:
  • Updated:
  • Reported By: Alex — Blairsville GA United States
  • Edd Kirby's Adventure Cars 400 W M.L.K. Blvd Chattanooga, TN United States

Edd Kirby's Adventure Cars No integrity having shady dealership. DO NOT PURCHASE A CAR FROM THESE CROOKS!!!!!!!!!!! Chattanooga TN

*Author of original report: Obvious employee. Or Edd Kirby himself

*Consumer Comment: You can't be serious

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We purchased a 2017 Mazda3 Sport with 20,000 miles on it from them in August 3, 2019. I did extensive research on the car. They advertised the car for $7,000 to $8,000 under the Blue Book value. Later, we found out why.

We drove 2 hours to look at this car, because we thought we were getting a heck of a deal. When taking the car on a test drive, my wife and I noticed that it was awfully bumpy. We even said something to the salesman, Seth, about the bumpy ride, and he said it was because the roads in Chatanooga were bad. This would have been an opportune time for him to disclose to us the actual reason the ride was so bumpy, but he chose not to. Neither did the manager, Kergan. Or the finance manager.

Fast forward to October of 2019. I'm driving down the road, and all of the sudden I hear metal on metal with the rear brakes. No sign of the brakes starting to go bad, just all of the sudden metal on metal. I get out of the car to look at the brakes and notice that the rear tires are completely bald.

Needless to say, I was fuming. We'd had this car 2 months and the brakes were already shot and the tires completely bald. I figured it was either hub bearings or something going on with the suspension for this to have happened so suddenly. I called Edd Kirby's Adventure Cars numerous times before I could get ahold of anyone.

Every time I tried to get an extension, it'd ring to a voicemail that was full and could not take any more messages. Real professional. I finally got ahold of the finance manager who informed me that my car was still under Mazda's factory warranty. Funny he didn't tell us this when we bought it. It's almost like he did not want us taking the car to a Mazda dealership for servicing. Hmmmm...

I took the car to an actual Mazda dealership outside of Atlanta and told them what was going on. After sitting in the dealership all day, they come back to me and tell me that there is something wrong with the suspension, but the warranty doesn't cover it. Why? Because the former owner of the car had tampered with the suspension and lowered the car.

On top of that, the car came from a "salt belt" state, so the whole underbelly is a rusted mess. Yet we were not informed of any of these little details when we purchased the car. I called and spoke with a manager named Andrew. The whole time I'm on the phone with him, I hear people in the background cutting up like it's some sort of frat house.

Saying stuff like "Oooh. Look at Andrew doing his new manager job." He told me he needed to talk to his service manager and call me back. I told him this had nothing to do with his service manager, as I was not going to drive to Chatanooga to have their service department look at the car. 

About two hours after speaking to Andrew a gentleman named Jimmy called me. Claimed he was the GM. He called the manager of the Chatanooga dealership and they agreed to pay for the brake repairs, and they would "work something out" with me, regarding them selling me a car with a tampered-with suspension. He told me he would call me the following day. I thanked him for paying for the brakes.

Before I left the Mazda dealership in Georgia, I asked the service manager how much it would cost to fix the suspension. He said the car is f**ked. He said it would never ride like it's supposed to, no matter what anyone does with the suspension. He and the manager of the dealership told me this car should have never been sold.

They told me that if someone had brought this car to their dealership in this condition, they would have given them fair market value, then sold it for scrap or sent it off for auction. They told me the best thing I could do is trade the car in and get whatever I can for it, before everything starts falling apart on it. They told me that fixing the brakes addressed a symptom, not the problem.

Like giving someone with a brain tumor an aspirin. What caused the brakes to go so fast and the tires to wear so fast was the messed up suspension, and that this was going to be an ongoing problem. They told me the reason that Edd Kirby's Adventure Cars sold the car at what seemed like was a discounted price is because they knew the car was a piece of crap, and they just wanted it off their lot. They said they thought this kind of dealership tactics were a thing of the past. Guess not...

Jimmy called me the next day. Their solution was to give me fair market on a trade in and get another car from them. Fair market value is $8,500 in the current condition of the car. We put $11,000 down. What kind of deal is that? And why would I drive all that way again to buy another jacked up car from these crooks?

He even tried to blame it on me by saying I should have known by looking at the car that the suspension was tampered with. How was I supposed to know?! I've never owned a Mazda. It's a small car, as it is. The real question is why didn't their jackleg saleman (Seth), manager (Kergan), and/or finance manager inform me of this? I would have never bought the car if they had. And they knew that, so they didn't. 

Never buy an "as-is" preowned car. And never buy a car from Edd Kirby's Adventure Cars. I don't know if there is anything legal I can do about this, because of the stupid "as-is" clause, but beleive me; I am thoroughly looking into it.

This report was posted on Ripoff Report on 10/20/2019 01:18 PM and is a permanent record located here: https://www.ripoffreport.com/report/edd-kirbys-adventure-cars/chattanooga-tn-no-integrity-1486617. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
1Consumer
0Employee/Owner

#2 Author of original report

Obvious employee. Or Edd Kirby himself

AUTHOR: Alex - (United States)

POSTED: Tuesday, October 22, 2019

 Wow, Bob. What a long rebuttal for someone who supposedly has no skin in the game. Either you work for Edd Kirby’s Adventure Cars, are related to Edd Kirby, are Edd Kirby, or bored. But I will break down everything you nitpicked about my post. By "extensive research” I mean I researched the make and model of the car, i.e. reliability, gas mileage, consumer reports, etc. As for the actual car in question, I also pulled a CARFAX report. Tires do not go from perfect condition to bald in 2 months. Exactly my point, and part of the reason for my original post. On a "healthy” car, they won’t. A car that has been tampered with, or a bad hub bearing can cause tires to wear bald in two months. My case happened to be the former. Please pay attention. They told you EXACTLY what you wanted to hear. Why? It’s not like I was there to buy a car. I was there to get warranty work done on a car that the warranty no longer covered because of Edd Kirby’s Adventure Cars’s unethical sales practices. What was their motivation in telling me that? Just to be my friend? I also brought this up to an actual friend of mine who used to be a finance manager at a dealership in Atlanta. He said the exact same thing as the people at the Mazda dealership. As well as my stepson’s father, who is a head mechanic at a dealership. Why would they all say the exact same thing "it should have been sent of to auction or scrapped? How? Perhaps asking why they were selling it for 7K under value. I did. Over the phone. Before I drove two hours. He said it was because it is a manual transmission, and people just don’t drive manuals anymore. Which is believable. You can get great deals on manuals because of this. This car was not the only manual car we were looking at that had a reduced price. Furthermore, it is not unheard of for dealerships to sell cars at reduced prices. Happens all the time. Especially around the end of the month, holidays, and the end of the year. Please pay attention Well maybe you should go back to the Mazda dealer….That’s not the point. Please pay attention. The point is they knowingly sold a POS without disclosing major issues with the car I hope it is more extensive than the research you did when you bought the car. I’ve already addressed half of this statement. And it is quite extensive, and I do have legal recourse. It’s hard for me to believe that you are an actual random person who has no affiliation with the dealership in question after your rambling, nonsensical, manifesto of a response. And if you’re not, why are you taking sides with an obvious predatory company with no moral compass?

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#1 Consumer Comment

You can't be serious

AUTHOR: Robert - (United States)

POSTED: Tuesday, October 22, 2019

I have no idea if this company ripped you off or not, but if they did..YOU let them do it.

I did extensive research on the car.
- Apparently not based on your report. Exactly what "extensive" research did you do?


I get out of the car to look at the brakes and notice that the rear tires are completely bald.
- Tires do not go from perfect condition to bald in 2 months. So it is obvious you didn't even take a look at them when you bought the car.


He and the manager of the dealership told me this car should have never been sold.
- Of course that is what they said. They told you EXACTLY what you wanted to hear, so that you would think that they are the "good guys" and being totally honest with you. So that you would then turn around and buy a car from them so that they can turn around and do exactly the same thing to you.


He even tried to blame it on me by saying I should have known by looking at the car that the suspension was tampered with. How was I supposed to know?
- How? Perhaps asking why they were selling it for 7K under value, perhaps wondering why it was "bumpy" when you test drove it and thinking it may be more than just the road, perhaps because the tires would have been bad when you bought it, perhaps by having a mechanic look at it BEFORE you bought it. For a fraction of that 7K you "saved" you could have had a mechanic take a look at it.

But that's right you did "extensive" research on the car before you bought it, so you would have no idea.

Fair market value is $8,500 in the current condition of the car. We put $11,000 down. What kind of deal is that? And why would I drive all that way again to buy another jacked up car from these crooks?
- Well maybe you should go back to the Mazda dealer and have them give you $8,500 for the car, oh and if you do don't be shocked if if in about a week you see that car back on their lot.

I don't know if there is anything legal I can do about this, because of the stupid "as-is" clause, but beleive me; I am thoroughly looking into it.
- I hope it is more extensive than the research you did when you bought the car.  But after your research is done, you will find that unless you can prove they intentially defrauded you you don't have a leg to stand on.  The fact that they were selling it for 7K less could be an admission they knew something was wrong, but it also is a warning that means you should have realized something was not right with the car. Thus putting the responsibility back on you.  As dealers do not just sell cars for 7K less because they are nice people.  

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