Complaint Review: Edwards Nissan Kia - Council Bluffs Iowa
Edwards Nissan Kia Chuck Norman, Mike in Kia Service department Did not reface or replace rotors on inspection, refused to fix the rotors, refused to reimburse for another service center to fix rotors, service guy cussed at me before I even talked to him. General manager not taking responsibility of his employees’ actions Council Bluffs Iowa
I took my car to the Kia service department and asked them to do an oil change and take a look at my breaks due to them making a sound. They did the oil change, but did not look at the brakes. I asked the front desk person if they did and she said she would check. She took me to the back and said that she would take me to the manager, but she took me to who I thought was the manager, but was not. She asked about the brakes and if they looked at them, and the guy huffed and said" I bet he f*cking wants it done f*cking now doesn’t he?” That’s when I spoke up and said I don’t need to have it done now, but I need to know if it’s going to be an emergent issue or not. The guy, Mike, said let’s take a look.
I then got in the car and showed him what the noises were, and he got out and looked at the rotors and said there is a rusty build up on the rotor. He said the Nissan department puts on aftermarket rotors, which I thought all rotors are aftermarket if it’s a used car, he continued and said all I have to do is reverse real hard a few times and slam on the break. At that time I knew that if I did that I would end up changing my brake pads because they would then be worn down. I asked him if they could turn the rotors and he said well I don’t need to do that and I am not going to touch it. He then repeated himself and said all you have to do is put it in reverse and slam on the brakes a few times.
Because they refused to fix my car, I ended up taking my car to another dealership and I was told that there should not have been a build up that size on the rotor. I was told that it should have been caught on the inspection since I only had the car two months. I then called my sales person and ask them about Edwards paying for the repair since this was an issue that, 1. Wasn’t caught on inspection and 2. The service department said they wouldn’t fix.
After taking it to another repair shop, I was charged $300. I called Edwards and spoke to the general manager. He basically tried to pawn it off and say since it wasn’t done at our facility, we are not responsible for the payment. He did admit wrong doings by offering it to be fixed at his garage for free, but I explained that the service department refused to fix it, so I was forced to get another Kia dealer to fix the problem. I replied with the reasons, not caught on inspection and a rust ring should not been built up to that point, that Edward should be responsible for the payment of the turning of the rotors. I explained again that I did not feel that I could take it to the service department at Edwards because I was told they would refuse to fix my car. The general manager stated “that does not hold water with me.”
I have heard horror stories about Edwards in the past, but I thought I would give them a chance. That was a horrible mistake. Unfortunately my sales person, who was probably the nicest person I have met in the car dealership department, is stuck with that company. The general manager at Edwards a Kia and Nissan knows that there is a compensation account for issues like this and Could not even take responsibility for the poor service that his department gave me while I was there at Edwards Kia. It’s only $300 out of their account, due to their neglect to follow through on inspection and turn rotors, and tell me that they wouldn’t fix it and the service department saying “I bet he wants it f*cking fixed f**king now. Please, add this to your do not give a chance list because I thought I would. I had a great experience during the sales, but everything there after has been horrible!!
This report was posted on Ripoff Report on 05/24/2021 02:10 PM and is a permanent record located here: https://www.ripoffreport.com/report/edwards-nissan-kia/council-bluffs-iowa-chuck-1508332. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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