Eivans Photography & Video Our Nightmare Experience Mokena IL

Our experience with Eivans Photography was a disaster from start to finish. The salesperson was completely deceptive and failed to disclose numerous fees upfront. For instance, I requested the unedited pictures and videos, only to find out that each one costs $1,600—a detail conveniently left out during the sales call.

The quality of the deliverables was shockingly poor. The photos lacked any sense of composition, were severely overexposed, and most of them were out of focus. Out of the 800 pictures delivered, maybe 20 were usable. The video was even worse, featuring bizarre angles and focusing unnecessarily on things like my dad's bald spot during the ceremony. The "HD" video quality promised in the contract turned out to be 1080p at 30fps, which looked pixelated and cheap when played on a 4K TV.

To make matters worse, they provided access to a gallery where all the photos were watermarked. They informed us that we’d have to wait four months for the unwatermarked pictures or pay a $1,000 fee to access them earlier. This was infuriating, especially since it likely required more effort to add the watermarks in the first place.

When I reached out to customer service, they immediately became defensive, citing the contract and claiming I had agreed to all of these terms. While some aspects, like the "HD" video, were mentioned in the contract, there was no disclosure of the hidden fees or the arbitrary waiting period for the unwatermarked photos. After several back-and-forth emails, they simply stopped responding—five of my emails went unanswered over two weeks.

When I mentioned the possibility of a credit card chargeback, they suddenly responded, copying their legal team and threatening me with additional fees. They later offered to waive the $1,000 fee for the unwatermarked photos, but only if I signed a legal agreement forbidding me from leaving negative reviews on any platform or social media. I refused and told them I’d rather wait the four months than give them another cent.

Eivans Photography operates like a scam company with predatory tactics, hidden fees, inflated prices, and subpar quality. It’s hard to imagine how anyone working for them can sleep at night.

Save yourself the headache and hire someone else.