Complaint Review: Elite United Auto Transport & Logistics LLC - Boca Raton Florida
Elite United Auto Transport & Logistics LLC American Speed Transport American Speed Auto Transportation American Transport Hauling Did Not Honor Quote; Failed to Disclose Nature of their Business; Scam Artists Boca Raton Florida
I dealt with someone who says his name is Tom Roberts, Jr. I found Elite through an internet search, looking for a company to transport my car from NY to FL. Tom provided a quote of $598 and asked for a deposit of $197, leaving a balance of $401.
Everything Tom said indicated that Elite was itself transporting the car. He never disclosed that in fact, Elite is a broker, and that the $197 was not a deposit toward the transportation but rather was Elite's separate broker's fee. When the car was delivered to me in Florida, the driver of the trailer truck that hauled my car from NY demanded $700. This was on top of the $197 that I already paid. Since the driver had my car on his truck, I had no choice but to pay the $700. Therefore, I paid a total of $897 for a job that was quoted at $598.
The driver himself was a nice guy who was an independent hauler that had contracted with Elite to haul my car. I had a long, curtious discussion with the driver and he clearly knew nothing about the $598 quoted to me by Elite. He demonstrated to me that the price he quoted to Elite was $700, not $598. This was not a question of "extra charges" for extra weight or something else.
The bottom line is that Elite gave me a low-ball quote to induce me to do business with them and then they ripped me off. When I called Tom Roberts after getting my car and paying the driver, Tom agreed over the phone and in writing to send me $100 in gas cards to resolve my claim. I never received them. Elite's DOT license should be revoked and their owners and others involved in the transport scam should be put in jail.
This report was posted on Ripoff Report on 12/02/2019 10:00 PM and is a permanent record located here: https://www.ripoffreport.com/report/elite-united-auto-transport/boca-raton-florida-american-1488516. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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