Endurance Warranty Services Nauman Karamali, Gladiz Fernandez Representative lied and they denied repair coverage Northbrook Illinois

I contacted Endurance warranty multiple times to enhance my warranty for my vehicle towards the end of September and left multiple messages.  I did receive a callback on 10/13 from Mr. Nauman Karamali and spoke with him about enhancing my warranty.  He advised me based on the type of vehicle I had and the mileage that my warranty was sufficient for the car I had and that there wasn't any other warranty available that would enhance what I had, and that coverage is optimal.  I asked for a copy of my warranty as things had changed and I was no longer able to login on their sight to review my warranty, so he emailed mine.  A few weeks later guess what my car goes into the shop for repairs, and I'm hit with $3800 worth of repairs.  The dealership contacts them and they deny coverage and was advised why by my dealership why.  So I contacted Endurance and advised to cancel this BS warranty and the representative Gladiz Fernandez that Mr. Nauman Karamali input notes in my account stating he offered me a specific warranty that would help me and I denied it.  I'm pissed, not only did they deny coverage but this representative lied to me and had the balls to input this in my account that I denied it.  Ms. Fernandez trying to get me to keep my coverage and I flat out told her no; would I be calling to cancel if I had agreed to what Mr. Karamali offered.  I've paid over $4k into this and this is the service you get.  Mr. Fernandez advised me that if there are any outstanding funds that are to be paid to me, they would be refund me.  I did contact the BBB and gave my review; Endurance sent me an email stating that they would like to help so please contact them and I did so, and I've not heard back from them.  I challenge them to listen to the recorded phone call if they do keep them and they will find he lied in the notes to my account.  That’s how confident that I am about what he states he offered vs what he actually advised me of.

 Buyers beware, if you have a specific car or mileage, they will dummy it down and sell you crap to save their costs by denying your repair service.  Do your homework this company is Bull all they want is your money.