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Report: #1524811

Complaint Review: Enterprise Rent-A-Car 450 Sunrise Hwy, West Islip, NY 11795 - West Islip New York

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  • Reported By: Charles — Deer Park New York United States
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  • Enterprise Rent-A-Car 450 Sunrise Hwy, West Islip, NY 11795 450 Sunrise Hwy West Islip, New York United States

Enterprise Rent-A-Car 450 Sunrise Hwy, West Islip, NY 11795 Deception and no one to contact West Islip New York

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Rented a car from this location while my wife's car was being repaired. I have rented a car many times from this location (And Enterprise) many times and I ALWAYS decline their insurance. Everyone knows that your own insurance policy covers you when driving a rent-a-car. Usually, you have to initial a document to authorize or decline insurance but this time there was no paperwork, everything was done on a tablet and I didn’t even get an email copy of the contract to review. A month later when I returned the car there was $700 charge for insurance on the bill. I immediately complained and was given a number to call. Every time I called to complain I was given a different number to call but was assured that someone would get back to me. One representative even told me that this happens all the time.

Well after two months of calls and complaints NOTHING was done!

The only call I received was from the rude salesman who waited on me in the first place.  To this day nothing has been done and no one has tried to contact me to clear this up. What a deceptive practice! The procedure for filing a complaint is just to give you another number to call and tell you they will take care of it when nothing could be further from the truth. I've heard several people tell me they had the same experience with Enterprise using these computerized tablets to sign up and automatically charging you for insurance. I never though such a big company would do such a thing and have procedures in place just to put customers off. I will be filing a complaint with BBB and the Rip Off Report website and tell everyone through my social media site about this so other don't have the same problem in the future. Shame on you Enterprise!!!

This report was posted on Ripoff Report on 03/01/2023 04:05 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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