Complaint Review: Ertley Kia - Moosic Pennsylvania
Ertley Kia Performance Kia Submits information for credit without asking what you were looking to buy. Moosic Pennsylvania
I visited Performance Kia (formerly Ertly Kia) who is owned by the Rosados family of car dealerships and runs credit under Rosado's Performance Auto, Inc. They are located at 4200 Birney Ave, Moosic, PA 18507 570-471-0185.
I was there on December 14, 2019, looking to trade in my 2015 Nissan Sentra for another USED vehicle, I was never looking to get into a NEW vehicle. They were also supposedly running a promotion of something like $3500 over trade value but with the online offer that they send you, I believe it was boosted up to $5000 over trade, which should have taken care of most of what I had left on the 2015 Nissan that I purchased in 2017.
I was dealing with the internet sales person Corey and when I went to the dealership they put me in touch with Angela in sales. After having me there for about 1-1/2 hours, they tell me that there is nothing they can do for me, even though they have been running advertisements that they have programs for "every credit and income situation".
They never once looked at my vehicle, which I had parked past other vehicles so they couldn't even see it from the doors or windows of the dealership, which would have forced them to physically go to the car to look at it. They never even asked for the keys to go look at it.
Then I start getting the rejection letters in the mail, telling me based upon the terms and vehicle I wanted, they could not approve me.
I contact the dealership and spoke to the Finance Manager and I start b*tching him out as to how could they have run financing for a vehicle that I never picked out and for trading in a car that they never looked at to give me the value. He proceeds to tell me that they go by what Kelly Blue Book lists the car at using Fair Value. Fair Value? That's the lowest trade-in value that you can give to a car. So, of course, I would be upside down on my load too much because that would knock something like $2000 off the value of the car I was trading.
On January 13, 2020, I receive a letter in the mail from Crescent Bank & Trust (2121 Airline Dr, Ste 400, Metairie, LA 70001) stating that I submitted an application to purchase a 2020 Kia Soul for the following terms, $19698 for 72 months.
I NEVER once stated or looked to buy a 2020 KIA SOUL because I know that my income and credit would never allow me to be approved for such a vehicle, which would be too small for me anyway, and the payments would be something like $200 more a month than I pay now. Which is something that I wasn't looking for.
The salesperson and finance NEVER LISTENED TO WHAT I WAS LOOKING FOR.
I wanted a USED 4WD type of vehicle because I live in a rural area.
On top of the fact that they NEVER LOOKED AT MY TRADE.
The dealership also never told me what they were giving me for trade or what the figures were that they were using for my application.
I have heard horror stories about what Rosado Dealerships do, like Dickson City Hyundai. That they submit your information to more creditors than they say they are going o, which puts a big hit on your credit score. And that they continue to put your application in after the fact, to different places or try places again a month after you visited the dealership.
Try to speak to the Finance Department and get told that they are unavailable. I tried another time and get told they would call me back, which they didn't.
Nothing but a sham dealership and automotive group that only caters to Middle-Class people who have 700+ credit scores and decent money to put down.
NEVER EVER NEVER EVER NEVER EVER NEVER EVER GOTO PERFORMANCE KIA OR ANY OTHER ROSADO AUTOMOTIVE GROUP DEALERSHIP.
They are a complete waste of time.
BTW, I have the copy of the letter from that finance place that I will try to upload to show I am not bullshitting.
This report was posted on Ripoff Report on 02/05/2015 05:20 PM and is a permanent record located here: https://www.ripoffreport.com/report/ertley-kia/moosic-pennsylvania-submits-1207054. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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