Complaint Review: Estate Sale Experts - Livonia MI
Estate Sale Experts Charged me $20 late fee for a $3 pair of flip flops Livonia MI
I had been purchasing items from their auctions for a few months with no issues. the last auction i did not see anything i liked so i bid on a pair of flip flops for $3. during that time frame, my dog was diagnosed with metastatic lung cancer so I had forgotten about the flip flops. i received an alert from my credit card saying something for $20 had been charged without the card present. since i order often over the internet, i didn't think it was fraudulent but i wanted to check to see what it was for. to my horror it was from the people who put on the estate sale.
i received an email saying because i failed to pick up my item on time, i was being charged a fee to dispose of the item. i responded to them explaining that my dog was very ill and i had totally forgotten about the flip flops and could they waive the $20 as a courtesy. i emailed them a few times and never a response. i understand the policy but i would think that even as a humane kindness effort, they would waive that fee. how much extra work is it to keep track of a $3 pair of flip flops? it's not like i just didn't show up, i am caring for my dog and the furthest thing from my mind was the flip flops. they are absolutely cold hearted and obviously not animal lovers. i warn anyone who thinks of participating in one of their auctions to beware that they are not nice people.
This report was posted on Ripoff Report on 11/25/2020 08:25 AM and is a permanent record located here: https://www.ripoffreport.com/report/estate-sale-experts/livonia-mi-charged-late-fee-1502270. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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