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Report: #1509124

Complaint Review: Event Ticket Sales llc dba Secure Box Office - Omaha Nebraska

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  • Reported By: Steve — Pipe Creek Texas United States
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  • Event Ticket Sales llc dba Secure Box Office 13520 California St STE250 Omaha, Nebraska United States

Event Ticket Sales llc dba Secure Box Office Did not refund $ after concert was cancelled Omaha Nebraska

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On 11-24-19 I purchased 4 tickets to a Beach Boys concert at Winstar Event Center, concert was to be held 5-1-2020, because of covid the concert was postponed until 10-17-2020 then it was moved to 11-21-2020 then it was postponed indefinently so I requested a refund.

In a e-mail back from Catrina P a Customer Service Rep for Secure Box Office it was stated " they can't issue a refund because the concert had not been cancelled, but rest assured if the concert is cancelled and there is no rescheduled date they would issue a full refund".

On 5-26-21 the concert was cancelled, I sent a e-mail requesting my refund and was told via e-mail that they were no longer issuing refunds only store credit for purchasing tickets. They have already been sued by the AG for the Commonwealth of Pennsylvania case # 20110187 and were ordered to refund customers. 

I would run from this company as fast as you can if you are directed to use them in a purchase.

This report was posted on Ripoff Report on 06/17/2021 12:04 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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