Exoticca Travel Lied - Headquarters NOT in Miami - no business license - changed itinerary AFTER PAYING - ZERO CUSTOMER SERVICE Barcelona

The issue that I have experienced was: EXTREMELY DECEITFUL AND ZERO CUSTOMER SERVICE
I approved a "deluxe" travel plan to Morocco leaving Feb. 16. This itinerary had flight dates and times but no airline names. I requested airline names along with other information like the hotels I reviewed from itinerary were NOT 4 and 5 star rated hotels. Was assured they were and that I could not change them. I paid for the trip BUT when I received the itinerary the flight information changed dramatically - 8 hour layover at JFK - not acceptable. I contacted the sales person - Michael. NOTHING. I contacted via email and telephone customer service. Hold times over 45 minutes - all they could do was "escalate". They booked us on Jet Blue - not an airline I would ever use. The entire experience was horrible. Their customer service was non existent their feeble attempt to "escalate" produced nothing viable. I would NEVER USE THEM AGAIN NOR WOULD I RECOMMEND THEM. VERY DECEITFUL AND LIARS.

It occurred on: 16/02/2025

This meant that We spent over 12.5 hours at Airport trying to get to the connection in New York - airline did not make the connection. Zero customer service.
THIS COMPANY IS OUT OF SPAIN - THEY LIED ON WEBSITE THAT THEY ARE HEADQUARTERED IN MIAMI, FLORIDA
REFUSED TO GIVE REFUND

FULL REFUND ALONG WITH OTHER FEES THAT WE LOST

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.

Yours faithfully,

Sondra Cochran

Booking Reference US-EX2025341069
Changes trip AFTER PAYMENT - NOT headquartered in Miami, FL - ZERO CUSTOMER SERVICE