Report: #1495809

Complaint Review: Expedia.com -

  • Submitted:
  • Updated:
  • Reported By: Chris — dixon United States
  • Expedia.com United States

Expedia.com Expedia would not refund because of COVID-19 (Blames Consumer and Airline)

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EXPEDIA.COM IS CRIMINAL: This started on March 12-13 2020 when I tried to cancel my flight. I had to cancel my families flight to Poland because of the International Travel ban during this period. I tried for 48hrs prior to the flight to cancel mulitiple ways. Tried their chat line (Down due to glitches, or 7 hour wait, or too busy to answer). Called airline, but they stated the ONLY way the flight could get canceled is if Expedia cancelled it, and I finally sent email after email well before the flight.   So ulitmately, I made the decision to NOT send my family to visit me in Poland and they intential missed their flight even though I could not cancel due to the inability to reach EXPEDIA.COM customer service.  

Then from 13 March to 27 May I tried multiple ways to get someone from your company to respond and yet it is still my fault? So once I finally got through, I knew we had problems. Instead of simply apologizing and rebooking new flights, they first tried contacting the airline to solicit a refund. Of course they said no. Then Expedia kept sending me this:   "Dear Customer, We have advocated your concern with LOT-Polish Airlines. We are sorry to inform you that the airline is firmed with the policy of your booking. Based on our record, the airline tag you as no show and been advised to follow the terms and condition of your ticket that in case of cancel or no show your booking is non refundable. In this case, Expedia unable to fulfill you request as we are bound to the policy of your ticket and unable to override airline's decision.

Your understanding regarding this matter would highly be appreciated. We apologize for the late response and for the inconvenience it caused you. Thank you for choosing Expedia! "   I stated to Expedia that it is YOUR fault NOT the airlines fault I could not get through. They simply will not take responsibilty and use the above statement to put the fault on the consumer/airline and not their disfunctional customer service.   You might ask, do you have proof of the above? I have every chat, email and phone call and even sent this information to them explaining that I tried over and over to cancel, yet they still do not accept blame. DO NOT use this company to book your flights.

This report was posted on Ripoff Report on 05/30/2020 12:36 PM and is a permanent record located here: https://www.ripoffreport.com/report/expediadotcom/expedia-refund-covid-blames-1495809. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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