Extreme Tactical Dynamics Aspire Sales, LLC. Jupiter Florida

DO NOT DO BUSINESS WITH THIS COMPANY (if you value your money)... READ BELOW.

Extreme Tactical Dynamics (later refered to as "ETD") will seem like an honest business at first, but the first moment of issue and you will see their true colors. I am a police officer who has conducted many transactions with ETD in the past, but never had to contact them for any issues. The products always arrived and seemed to be of decent quality; unitl the following happened:

I placed an order(s) for emergency vehicle lighting and accessories in the end of March 2015 for over $400 combined, as I had in the past for various items. Immediately the funds were removed from my account, not upon shipment like most honorable companies, and a few days later I was notified that the items were on "backorder" via email (copied and pasted below) with an unknown shipment date, but "roughly estimating ... 2-3 weeks." I immediatly contacted ETD to find out more details about the "backordered" status, as I needed the product sooner than "roughly ... 2-3 weeks." First I tried calling during business hours... I was immediately placed in a calling queue on hold with music. After approximately 3 minutes a prerecorded message played that stated "All of our agents are currently busy. Please send us an email. Goodbye." and the call was disconnected. So I waited a few minutes and called again, same message and disconnection. I called again and again over the course of the next few days, all during business hours, and the same message and disconnection occured (same as stated in another Ripoffreport!). To this date, I have never gotten a person on the phone during business hours and have been directed every time to the same message and had the call disconnected. 

Because I had not been able to get through by phone I started emailing by replying to the "backordered" staus email. The first email was to inquire about the "backordered" status and for more information. I immediately recieved a response a few hours later answering most of my questions, but not about timeframe. So I replied to that email and asked again about time. To which I got another quick response, which finally answered my question about timeframe; stating "2 [more] weeks." Now here is where it gets interesting and a little TOO coincedental if you ask me...

Well I decided that I couldn't wait another two weeks, it had already been a week and I should have already had my items, plus I had no lights in the front of my patrol car which had just been issued (a new 2013 Dodge Charger) for excellent service. So I replied once again to go ahead an cancel my order, as I could not wait the extra two weeks (actually I tried calling again first because it states in their rules to call in order to cancel an order; interesting huh because they don't answer their phone. However, it does not state to call for cancellation in the email option to cancel **see below**). I recieved no response to the cancellation email I sent. So I emailed again, stating I need a response to my email that I would like to cancel my order as the option given to me in the "backordered" status email. Again, no response. 

Long story short, I was forced to contact my credit card company (thank God they are a good company) and explain my predicament, who reversed the charges from ETD since I had not recieved any items and I wished to cancel my order. I still, to this date, have not heard back from ETD by phone or email about canceling my order, nor have I recieved a refund for the second part of my order (around $64 not charged to the same card). As for the second part of the order around $64 I can still use the parts and is not as time sensitive, so we will see if they ship the items. If they do not, I will contact my other credit card company for a reversal (if possible) and their local Sheriff's office about the fraudulent business practices. Even my credit card company apologized for ETD's behavior and stated that it was "unacceptable for companies to conduct themselves in this manner."

Below is the copied and pasted "backordered" status email received from ETD (not recieved until the 4th day after the funds were transferred from my account); notice the bottom line about cancellation: 

Extreme Tactical Dynamics
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Order Number: xxxxx
Detailed Invoice: https://www.extremetacticaldynamics.com/catalog/account_history_info.php?order_id=xxxxx
Date Ordered: Tuesday 31 March, 2015

The comments for your order are

Our sincerest apologies for the delayed update!

Dear customer,

We are sending this to inform you that this item is on backorder. As of right now our next shipment date is still to be determined. We are roughly estimating that it is about 2-3 weeks out. We'll be doing our best to get this item in sooner but cannot guarantee shipment arrival dates at this time.

If you wish to change the color/product, please contact us via email or phone and we can assist you. However, if you wish to wait, your order will remain in the backorder queue and will ship as soon as possible. You'll be updated via email with a tracking number when your package does ship out. If you wish to cancel, please contact us and we will have a refund issued.

Thank you



Your order has been updated to the following status.

New status: Backordered

Please reply to this email if you have any questions.