Report: #1513518

Complaint Review: Ez Fix Cell Phone Repair No REFUND! - Kennewick Washington

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  • Ez Fix Cell Phone Repair No REFUND! 3311 W Clearwater Ave #103, Kennewick, WA Kennewick, Washington United States

Ez Fix Cell Phone Repair No REFUND! from Jose Barragan - from Jose Barragan - I asked for a refund and they refused! Thieves!!! Kennewick Washington

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I contacted Jose via messenger and said I would stop by the store to look at PS4 consoles. When I went to the store, I ended up purchasing one of the two consoles they had. They use the square app for processing purchases, and I accidentally gave them a 15% tip, which was $45!!!! when I asked the cashier to cancel the transaction and redo it, he reported that he did not know how. The following day I messaged Jose letting him know I would be returning the purchase for a full refund.

He did not respond at all, but nevertheless, I took the unit in for a refund, but the cashier who processed it did not seem to know what he was doing. I had to ask him for a printed receipt because he did not want to give it to me. when I saw the receipt for the refund, it was $45 less than the money I had given them! I asked him if he planned on keeping my money even though I hadn't purchased anything. He just smiled at me and kind of giggled!!!

I messaged Jose about the refund mistake, and he messaged me back a day later. "Wrong what, did you have phone repair done here?" That goes to show you how much he was paying attention. I told them if they didn't give my $45 back, that I would report them to the authorities oh, and I haven't heard one peep since.

This report was posted on Ripoff Report on 11/09/2021 11:09 AM and is a permanent record located here: https://www.ripoffreport.com/report/ez-fix-cell-phone-repair-no/kennewick-washington-jose-i-1513518. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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