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Ripoff Report | EZ UP International Shade Review - Norco, CA
Report: #1512023

Complaint Review: EZ UP International Shade - Norco CA

  • Submitted:
  • Updated:
  • Reported By: Kevin — Pasadena CA United States
  • Author Confirmed What's this?
  • Why?
  • EZ UP International Shade 1900 Second St Norco, CA United States

EZ UP International Shade EZ UP Canopies, EZ UP Pop Up Shades Once I made a purchase, they will not answer any call or email. Norco CA

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This experience started out as a 5-star. I went to the factory store and decided on which canopy worked for me. I talked with the rep and he gave me a good price on the canopy. I jokingly said "Now, this isn't going to go on sale cheaper than this next week, is it?" He said something like "No, we're good". So this week I get an email that the same canopy is on sale for $25 less than I paid. I called to see what EZ-UP would do in this situation. I got a recording that "my call cannot be transferred, try later". I also sent an email to them and have received no reply.

The canopy is a good item, but the customer service leaves a lot to be desired. This started out as a 5-star experience and has gone down hill ever since. Disappointed in the service.

The edits below are updates from EZ UP's replies to an online review--they can reply to that, but not contact me to resolve the issue. If they were interested in resolving the issue, it would take one email or one 5 minute phone call, but that hasn't happened. 

EZ-UP: Not sure how to get you my contact info. It cannot be posted in the review. Can you tell me how to contact you directly?
Two days later and still no response from EZ UP..... I sent an email to the address you provided. Come on, guys, help me out....
Five days after sending an email to the address given to me by EZ UP, I still have no response. These guys are now down to a one-star 'cause they don't keep their word and don't follow up.
Hey, EZ UP, I'm going to keep updating this bad review until you contact me.

This report was posted on Ripoff Report on 09/18/2021 12:36 PM and is a permanent record located here: https://www.ripoffreport.com/report/ez-international-shade/norco-ca-canopies-pop-s-i-1512023. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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