Familypool fun SpendLessOnHeat.com BWIncorporated.com The company states that they will give no hassle returns but use stall and delay tactics to avoid returns and exchanges. Browns Valley Minnesota

Buyer Beware. Do not buy from this company. I ordered a swimming pool cover from Jay in November. I gave Jay the pool and patio deck measurements and was reassured they would return it if it didn't fit. The pool was finished in December and the swimming pool cover was too big and could not be installed. The pool cover was never taken out of the box.

After several requests to start the process of return early January, I finally received an email from Jay the end of January. He stated that he would have to contact the manufacturer and I asked me to submit pictures of the pool cover to show that there was no damage to shipping box and cover. I sent pictures showing that the pool cover has never been out of the box and the shipping package was intact. After months of weekly emails and phone calls, Jay continues to use stall and delay tactics.

In May, he finally told me that Andrea would take care of the issue. Every time I call the company and ask for Andrea I am told that she is on the other line and they will take my information and she will call me back. Andreas has never has returned my call. The staff is rude, disrespectful and from my perspective very dishonest.