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Report: #1495255

Complaint Review: Familypool fun - Browns Valley Minnesota

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  • Reported By: Pamela — Leonard Texas United States
  • Author Confirmed What's this?
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  • Familypool fun 316 W. Broadway, Suite B Browns Valley, MN 56219 Browns Valley, Minnesota United States

Familypool fun SpendLessOnHeat.com BWIncorporated.com The company states that they will give no hassle returns but use stall and delay tactics to avoid returns and exchanges. Browns Valley Minnesota

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Buyer Beware. Do not buy from this company. I ordered a swimming pool cover from Jay in November. I gave Jay the pool and patio deck measurements and was reassured they would return it if it didn't fit. The pool was finished in December and the swimming pool cover was too big and could not be installed. The pool cover was never taken out of the box.

After several requests to start the process of return early January, I finally received an email from Jay the end of January. He stated that he would have to contact the manufacturer and I asked me to submit pictures of the pool cover to show that there was no damage to shipping box and cover. I sent pictures showing that the pool cover has never been out of the box and the shipping package was intact. After months of weekly emails and phone calls, Jay continues to use stall and delay tactics.

In May, he finally told me that Andrea would take care of the issue. Every time I call the company and ask for Andrea I am told that she is on the other line and they will take my information and she will call me back. Andreas has never has returned my call. The staff is rude, disrespectful and from my perspective very dishonest.

This report was posted on Ripoff Report on 05/14/2020 05:38 PM and is a permanent record located here: https://www.ripoffreport.com/report/familypool-fun/browns-valley-minnesota-no-1495255. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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