Report: #1502339

Complaint Review: fanatics.com - Jacksonville FL

  • Submitted:
  • Updated:
  • Reported By: Matthew — Glenview Illinois United States
  • Author Confirmed What's this?
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  • fanatics.com 7215 Financial Way Jacksonville, FL United States

fanatics.com Undocumented exceptions to return policy Jacksonville FL

*Author of original report: Issue Resolved

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I purchased an item from fanatics.com on October 11, 2020 and received it a few days later.  The item was a gift, and I learned on October 30, 2020 that the size was way too small and I needed to return it.  I checked the fanatics.com website to see how long I had to initiate a return and saw that their "365 day return policy" is featured very prominently all over the site (including on the page for the item I bought).  There were no mentions of restrictions or exclusions to this policy.

Due to COVID restrictions I was not able to get the item back from the person I gifted it to until November 20, 2020.  I then initiated the return process only to find out that the item I purchased needed to be returned within 30 days because it is a "manufacturer direct" item.  Nowhere on their site could I find where it said that this type of item had a shorter return period.  If I had known, I would have started the return process sooner.  The return rules indicate that once a return is initiated I would have 30 days to ship the item.  I am still within this window and am prepared to ship the item, but because the return was not started within 30 days I am not allowed to.  Customer service was unwilling to amend their policy or make any concessions beyond issuing me a 30% off coupon.

The item is still for sale on their site, at the same price that I purchased it for.  So I am not trying to return an item that is no longer for sale.  I was deceived by their return policy not clearly stating that there are exceptions for certain items.

This report was posted on Ripoff Report on 11/27/2020 08:04 PM and is a permanent record located here: https://www.ripoffreport.com/report/fanaticsdotcom/jacksonville-fl-undocumented-1502339. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Issue Resolved

AUTHOR: Matthew - (United States)

POSTED: Monday, November 30, 2020

Fanatics has contacted me and informed me that they will accept the return.  I am satisfied with this outcome.  Thank you.

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