Federal Express FedEx Refuse to refund money for late shipment St. George UT

On September 11, 2019 I went to the Fed Ex shipping center on River Rd in St. George Utah to ship three letters second day delivery. Two of them were delivered on time, one was not. Fed Ex has a refund/money back if package does not arrive on time.

The third package did not arrive until September 17, 2019, four days after promised time. Have contacted the 800 number for Fed Ex on multiple occasions for refund. Was told as I paid cash for these shipments I would need to go to store directly for refund, did that Manager Wendy refused and said had to be handled by 800 go fed ex.

Contacted the 800 number again, who again told me had to be refunded through store. Told them she refused to cooperate, they contacted store directly and she argued with them about it, hung up on them. They then contacted her again and told her she had 48 hours to contact us letting us know when we could get refund.

Today is October 7th, she was to contact us by October 3rd. This location is refusing to refund our money even though it is Fed Ex Policy to do so, in essence she is stealing our money. Plain and simple refund the money.