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Report: #1512817

Complaint Review: Fidelity and Guaranty Life Insurance Company - Lincoln Nebraska

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  • Reported By: Dale — San Juan United States
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  • Fidelity and Guaranty Life Insurance Company 777 Research Drive Lincoln, Nebraska United States

Fidelity and Guaranty Life Insurance Company They failed to timely acknowledge my premium payment. Lincoln Nebraska

*Consumer Suggestion: Doesn't sound like their fault, at all.

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Since 2004, I owned a twenty-year level pay return of premium term life insurance policy.  After seventeen years of payments, and a glitch in the mail, my last 2021 payment was held up in F&G's mail system.   I mailed the payment on September 23rd and F&G did not acknowledge it until October 4th.  With a lapse date of September 28th, the payment did not arrive on time, causing the policy to lapse. 

F&G was willing to reinstate the policy but without the return of the premium rider.  My loss was $28,058.70.  Throughout the entire process, the company representatives I spoke to were uncaring, cold as ice, and ended each conversation with "is there anything else I can help you with."  Be careful of this company.

This report was posted on Ripoff Report on 10/15/2021 06:48 AM and is a permanent record located here: https://www.ripoffreport.com/report/fidelity-guaranty-life/lincoln-nebraska-failed-1512817. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Suggestion

Doesn't sound like their fault, at all.

AUTHOR: Flint - (Afghanistan)

POSTED: Friday, October 15, 2021

So, you mailed a check less than 3 business days before the due date, at a time when the postal service takes weeks to deliver mail.  How on earth did you think it would get deposited in time?  And an even better question, why would you use a check for something this important in this day and age? 

You could have paid electronically and avoided the risk of the check getting lost or delayed.  I can't see a situation where any insurance company would give you $30k as a goodwill gesture.

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