First American News WSJ Print Subscription 3-Year Digital Subscription to The Wall Street Journal Lasts Less Than Six Months Raleigh NC

I signed up for a Wall Street Journal 3-Year Digital Subscription on June 22, 2024 and paid $189.00 by credit card.  The assigned User ID and assigned password quit working on December 10, 2024.  Now when attempting to sign in, the following error message is received:  “Your email does not match our records. Please try correcting your email or try a username.”

First American News does business under numerous names, including First American News and WSJ Print Subscription.  The business address is the same, the email addresses are the same, and the phone numbers are the same.  The business has numerous email addresses that get bounced back to the sender as undeliverable and others that get no response from the company.  No answer on phone calls and no return calls when a voice message is left.

The Better Business Bureau gives them an F-rating for failure to respond to complaints and says mail sent to the company is returned by the United States Postal Service as undeliverable.