Complaint Review: First Class Vacations - BOCA RATON Florida
FIRST CLASS VACATIONS INC CRUISE FIREFLY CRUISE FIREFLY, FIRST CLASS VACATIONS BY UNLICENCED SCAMSTER JEFFERY NAHOM BOCA RATON Florida
*Author of original report: CRUISE FIREFLY,RECANTATION, FIRST CLASS VACATIONS INC,
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CRUISE FIREFLY, FIRST CLASS VACATIONS BY UNLICENSED SCAMSTER JEFFERY NAHOM.
FIRST CLASS VACATIONS
1515 SOUTH FEDERAL HIGHWAY
BOCA RATON FLORIDA 33432
Officers, Board Members, Directors, Vice Presidents, Business Partners and Consultants:
HAVE YOU BEEN SELECTED TO RECEIVE A DISCOUNTED CRUISE FROM CRUISE FIREFLY?
HAVE YOU BEEN OFFERED 75% OFF YOUR NEXT CRUISE?
GET ONE FREE PROMOTION?
IN THE CASE OF CRUISE FIREFLY, FIRST CLASS VACATIONS THE SCAM IS REASONABLY SIMPLE; JEFF NAHOM CHARGES $698.00 BUT NONE OF THE COST OF A CRUISE IS IN THIS CHARGE. THIS CHARGE IS JUST THE CUSTOMERS FRONT END COST. $698 OR ANY AMOUNT DEMANDED UPFRONT PAYS FOR ZERO TOWARDS YOUR CRUISE OR IN FACT ANY VACATION.
HOWEVER, BEFORE WE GET INTO JEFF NAHOM’S NEFARIOUS SCAM BUSINESS, LET’S BREIFLY LOOK INTO FLORIDA TELEMARKETING LAWS TO SEE IF CRUISE FIREFLY OR FIRST CLASS VACATIONS HAS EVER BEEN A LEGITIMATE TELEMARKETER IN ITS PRIOR TEN YEARS OF BUSINESS?
Florida's Division of Consumer Services manages all of the licenses for telemarketers. Businesses that wish to telemarket must apply for permission to do so, which includes disclosing criminal histories of all the applicants and copies of all sales scripts to be used in order to comply with licensing criteria. Salespeople for telemarketing businesses must also obtain individual licenses for a fee of $50.00 P/A per person. The business application carries a $1,500 P/A fee, and business applicants must also post a bond of $50,000.
Every licensed telemarketing organization has a valid license number and every sales person has a valid license number issued by FDACS.
Telemarketers may only call between 8:00 a.m. and 9:00 p.m. in the time zone of the person being called. They may not block their name or number from showing up on the recipient's Caller ID system. Telemarketers can't tell you that you can only pay for their service by credit card or otherwise express any preference for payment method. From the moment you answer the call, the marketer has 30 seconds to state his or her real name, the company’s name, address and telephone number and the goods or services being offered.
Who do telemarketers that don’t have licenses answer to?
The Florida Telemarketing Act governs the actions of these businesses. All non-exempt telemarketing companies must be licensed with FDACS, and post a security bond of no less than $50,000 and have every salesperson licensed prior to soliciting a single potential customer.
Background checks are conducted as part of this process, and individuals with suspicious and / or criminal histories involving fraud are denied licensure. With a continuing focus on protecting consumers from unfair and deceptive business practices, the Department’s Division of Consumer Services partnered with the Office of Agricultural Law Enforcement to conduct a series of inspections on over 250 telemarketing businesses in Florida.
Cease and desist orders were issued to 170 of the businesses and over 1000 salespeople. More than 3000 violations of the Florida Telemarketing Act were cited, resulting in fines being collected and assets seized, frozen and forfeited.
The following are a few requirements set forth in the statute that consumers should be aware of;
Register for the Florida Do Not Call Program by calling 1-800-HELP-FLA (435-7352) or
Don’t answer the phone if you don’t recognize the number on your caller ID.
Instead, let it go to voicemail.
Don’t provide any personal or financial information over the phone and don’t be
pressured into making any immediate or impulsive decisions.
Don’t send cash by messenger or overnight mail. Using a credit card will allow you to dispute the charges if you don’t get what you were promised.
Report telemarketing scams!
Fraudulent telemarketers should be reported to both FDACS and
the Federal Trade Commission (FTC).
Filing a consumer complaint with FDACS can be done online or by requesting a copy of the form from the Consumer Assistance Center.
Either visit 800helpfla.com or call 1-800- HELP-FLA (435-7352) from within Florida, 850-488-2221 from outside of Florida.
Business required - $1500.00 P/A
Individual Sales person required - $50.00 P/A
8:00 a.m. - 9:00 p.m.
$10,000 per violation.
Does the national
FIRST CLASS VACATIONS
1515 SOUTH FEDERAL HIGHWAY
BOCA RATON FLORIDA 33432
1 (800) 650 5124
Regardless of the unlawful, unlicensed method of solicitation and contact, Jeff Nahom, Cruise Firefly and First Class Vacations want you to believe you are being solicited as part of a selected group of people specially chosen to receive a cruise vacation package promotion that resembles:
A LUXURY CRUISE VACATION PACKAGE
* 7 Night cruise – your choice of Carnival or Norwegian – you choose from most US ports and over 50 itineraries * 4 Night Bonus Cruise – Your Choice of Carnival, Norwegian and Royal Caribbean – you choose from Bahamas or Key West and Cozumel, Mexico * 2 Resort stays...
Once they have you on the line, unlicensed Jeff Nahom, Cruise Firefly and First Class Vacations may describe an exciting vacation and a "luxury cruise" filled with unlimited casino, entertainment and shows, onboard facilities, offshore excursions and never ending Filet mignon & Lobster tail buffets.
Jeff Nahom and the unlicensed fireflies state that the vacation is worth a significant amount, but that you will pay a much smaller amount to receive it, typically $698. Jeff Nahom and his unlicensed call center fireflies urge you to immediately "secure" or "register" the vacation with a major credit card in what the call center industry recognizes as an unsolicited impulse sale or “One Call Close”.
Jeff Nahom’s unlicensed gang insists that you purchase immediately or they will read you scripted rebuttals until you hang up or pay.
In fact, there is no limit to the number of such promotional cruise vacations for sale by Jeff Nahom and the unlicensed cruise Fireflies. Jeff Nahom is relying on a customer’s dumb naiveté to make his nefarious living. So you give your credit card number to the convincing unlicensed call center grunt. Once that is obtained, the unlicensed grunt will pass you over to a "cruise specialist". In actuality, the call is transferred to the "T O or “Take Over” unlicensed sales person who comes on to the line to confirm the details of the sale and relies heavily on your naivety to close the sale and take your non-refundable credit card cash.
How does Jeff’s Nahom‘s, Cruise Firefly & First Class Vacations merchant account – PayPal.com allow this unlicensed and unlawful activity to persist and more crucially, how should it be stopped?
Unlike the sales portion of the call, the "T O verification" is generally recorded. During the verification, the T O will ask for your credit card number again, quickly reviewing the details of the vacation package and, in some but not all instances, tell you “for the very first time” that you will have to pay additional upgrade charges for "port service reservation processing fees" and that the vacation package is "non-refundable". These disclosures occur only after you have provided a credit card number which will be charged within seconds of giving it up.
In the travel certificate industry, the amount a customer is initially charged during the sales call is known as the "front end" fee. This is because you do not receive a vacation for the money initially charged to your credit card, nor does the front end fee pay for any of your vacation.
In fact, most, if not all of the front end fee simply pays Jeff Nahom and the unlicensed call center fireflies for their illegitimate labors and unlawful, misleading sales practices. For your initial money, you receive nothing more than a package about your ‘to be paid for’ cruise vacation.
When you receive the vacation package you discover that you will have to pay more to take the vacation, and you believed you had already paid for it! You find you have actually just paid for the "option" to purchase a vacation and you also realize that you were not really selected for a discounted promotion at all, you’ve been duped!
The required additional payment, or the "back end" fee, is due when you actually try and book your cruise. Booking the cruise is a separate fiasco for another day. Cruise Firefly, First Class Vacations may state that the back end fee is for "port reservation processing fees or upgrades". In fact, the back end fee pays for most, if not all, of your "cruise" and your vacation accommodations.
Should you call and attempt to cancel your vacation option it is flatly stated that unlicensed Cruise Firefly First Class Travel have a "no refund" policy and that you cannot cancel your initial purchase. If you read the fine print on the back of the reservation vouchers that are included in the mailed vacation packages, you will discover that there is actually a return policy within a specified number of days, depending on the state in which you live.
If you return the vacation option package, even following the instructions on the back of the reservation voucher, you inevitably receive your package back, often several times, until you either give up or call the FTC, a law enforcement agency, the Better Business Bureau, your credit card company or a private attorney.
People who seek third party assistance generally receive a full refund immediately.
Those who do not are generally stuck paying for the misrepresented vacation option package. Should you be one of those relatively few people who decide to pay the extra "back end" fee to take the vacation you may find that the vacation is not what you bargained for. The cruise ship you're booked on may look more like a tug boat. The hotel accommodations provided may be shabby, and if you wish to stay at the better-known hotels and resorts referred to in the solicitations and brochures, you must pay yet more undisclosed "upgrade" fees; otherwise you must endure the substandard accommodations provided.
It should be no surprise that unlicensed Jeff Nahom, Cruise Firefly First Class Vacations features customer testimonials not from its actual customers but from its employees;
Firefly Travel booked the last two cruises I have taken. I just cruised to The Caymans and Jamaica. The cruise was great and the booking was effortless. Barbara is so pleasant and was always there to answer any questions. Her suggestions for excursions were fantastic! When I received my booking information in the mail, she had all of the information right there. She even sent me luggage tags! Barbara, get ready! I want to go to Alaska for my next cruise! Thank you for all of your help!
-Jen P. Florida
(Barbara could have walked the booking information over to Jen P aka employee Jennifer Pioli rather than wasting postage)
Of course it’s of no shock that First Class Vacations original web presence remains shuttered (fcvonline.com)
Below are examples of Jeff Nahom, Cruise Firefly and First Class Vacations reputational damage that cannot be SEO’d off the Internet
Jeffery Nahom, Cruise Firefly and First Class Vacations are regulars to Ripoff Reporters:
Better Business Bureau claims:
First Class Vacations, Inc. is not BBB Accredited
First Class Vacations, Inc.
Summary 41 complaints
7 closed in last 12 months
Complaint Type Total Closed
Complaints Advertising / Sales Issues - 20
Billing / Collection Issues - 2
Delivery Issues - 1
Guarantee / Warranty Issues - 2
Problems with Product / Service - 16
Total Closed Complaints 41
See more at: http://www.bbb.org
Firefly Travel Corp.
Firefly Travel Corp (Cruise Firefly) is not BBB Accredited
3 complaints closed with BBB in last 3 years
2 closed in last 12 months
Total Closed Complaints
Advertising / Sales Issues 1
Problems with Product / Service 2
Billing / Collection Issues 0
Delivery Issues 0
Guarantee / Warranty Issues 0
Total Closed Complaints 3
- See more at: bbb.org
As always with all Call Center offerings, particularly those from Boca Raton unlicensed call centers, if it sounds too good to be true…. it’s generally not true.
Enjoy your Vacations
This report was posted on Ripoff Report on 02/10/2014 07:51 AM and is a permanent record located here: https://www.ripoffreport.com/report/first-class-vacations-firefly/boca-ran-florida-c-jeffery-1122424. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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