Complaint Review: Flixbus - California
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- Author Confirmed
- Flixbus California United States
- Phone:
- Web: https://www.flixbus.com/
- Category: bus transportation
Flixbus They have vague terms and refused refund despite cancelling before 24 hours California
*Consumer Comment: Your thoughts are incorrect
*Author of original report: Company terms
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I booked a bus a few days before departure. I had to cancel and did it few hours after the booking. Their rules were very vague about the cancellation policy, nothing said explicitly that no refund is possible. When I proceed to cancellation there were no warnings that no refunds will be made.
I did and I was told that they only offer vouchers and that this was in their terms I agreed for. I went back to terms and i didn't find one single sentence saying that no refunds are offered. I believe that there is law in the US that also requires travel companies refund if cancellation was made within 24 hours.
The person who I talked in the customer service wasn't in the US and she sounded extremely rude and condescending. Don't use this company it is scam and ripoff and they treat customers like sh*t!
This report was posted on Ripoff Report on 10/17/2019 08:43 AM and is a permanent record located here: https://www.ripoffreport.com/report/flixbus/california-vague-terms-refund-1486477. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Consumer Comment
Your thoughts are incorrect
AUTHOR: Robert - (United States)
SUBMITTED: Thursday, October 17, 2019
They do not have to explicity state that no refunds are given. They can however talk about their cancellation policy and only issuing a credit. Which by the terms you agreed to (and yes you did agree to them), they did state those terms.
What you call an "excuse" is the legally binding terms you agreed to when you purchased the ticket, specifically section 5.
As for the 24 hour rule you are thinking about. This ONLY applies to airlines and ONLY in certain conditions. The airline can provide either a 24 hour cancellation or free 24 hour hold. They don't have to provide both, and it is up to you to understand what they will allow BEFORE you by the ticket.
The other condition is that this rule does not apply for any ticket purchased less than 7 days in advance. So you lose out on that claim on two fronts if you purchased your ticket less than 7 days in advance.
#1 Author of original report
Company terms
AUTHOR: Kinga - (United States)
SUBMITTED: Thursday, October 17, 2019
Terms of booking they use as excuse of not refunding my ticket. There is nothing about non-refundable tickets
https://www.flixbus.com/general-terms-business-and-booking-conditions
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