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Report: #1480622

Complaint Review: Flower Shopping.com - internet california

  • Submitted:
  • Updated:
  • Reported By: kay — walnut creek California United States
  • Flower Shopping.com internet, california United States

Flower Shopping.com flowershopping.com Ordered Flowers. Not delivered. No Refund. Many calls. Many emails. BEWARE internet california

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On Friday June 14, I ordered a bouquet from FLOWERSHOPPING.COM for same day delivery to my friend at Kaiser Hospital.  The order included the station and room number.   I received an email below from the company several hours later, saying the flowers were NOT DELIVERABLE.  I assume the flower provider had some issue, even though it is a well known hospital.

 With precise delivery instructions.  It was too late to order elsewhere for the day.   My flower recipient was in the hospital for over 24 hours more.  I assume if there was any sort of confusion or lag, that he would have received the flowers within the 24 hours. I called several times; no answer. Also, there is NO LIVE  customer service on the weekends.

 You CANNOT leave a voice message.  I sent several emails giving the recipients' home address.  No acknowledgement. I called Monday. Could not get through.  Sent emails. No Response. I called Tuesday, after speaking with Whitney for half an hour, she assured me an upgraded bouquet would be delivered today, (Tuesday)  This is FIVE days later than when I ordered the bouquet.  

I THEN received an email saying that the flowers were supposedly delivered (to SOMEONE) "according to their log".  Kaiser Hospital is accustomed to accepting flowers on behalf of their patients.  I had the Name, Station and Room Number correct.   The email further said they would not refund me the $100, and the case was closed.  I emailed Charlie, the apparent manager.  No response.    

Stay away from this company.  I'm taking it up with my credit card company.   This is completely UNACCEPTABLE.         

 

This report was posted on Ripoff Report on 06/18/2019 12:39 PM and is a permanent record located here: https://www.ripoffreport.com/report/flower-shoppingdotcom/internet-california-ordered-s-1480622. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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