Report: #1490407

Complaint Review: Fly Away Valet (Baltimore) - Baltimore Maryland

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  • Reported By: Tom — Maryland United States
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  • Fly Away Valet (Baltimore) 7051 Friendship Rd Baltimore, Maryland United States

Fly Away Valet (Baltimore) Jacobsen Daniels Valet driver damaged my wife's car months ago, and company refusing to pay for damages Baltimore Maryland

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On 08/20/2019 , while in the custody of , and being operated by an employee (Ms. Deasia Cottrell)  of Fly Away  Valet (Baltimore) , my vehicle was damaged in an accident that was caused by the same employee of Fly away Valet. The accident was witnessed by a fellow employee named  David Kariuki.

While the management on site ( namely  Devon Parham and See Oyeneyin) totally admitted liability, provided an incident report describing the accident, and indicated that the accepted liability , but as of today 01/14/2020 they have not provided the funds to repair my car.   

Please see attached documentation of the incident and estimate of damage.   They requested an estimate , and I promptly provided one from a reputable bodyshop (Caliber Collision ). From there I just received sporadic messages (4 or 5 times via text from one of the Baltimore Mangers and an occasional email) promising settlement but nothing came of it, thought I persistently requested updated and even visited the Baltimore office.

It has just been frustration. I am concerned that I will never be compensated for these damages.    Why should anyone trust this outfit with their car? Choosing Valet parking, should give the customer a sense of security, service and a reasonable level of assurance that your care will be cared for, not damaged by the custodian and you get stuck with the bill.

I am starting to wonder whether I am being mistreated because I am a woman, or maybe because of my ethnicity, or maybe it it just plain old bad business practices and shoddy customer service. I have already send the this company a demand letter that they have totally ignored. 

I am really sick and tired of  driving around with the ugly dent and gash on my car. I have been very patient with this company. I wonder why the state of Maryland is allowing this thuggery on its property and prized BWI airport. I feel very victimized and powerless. Please help get my car fixed and be restored.

This report was posted on Ripoff Report on 01/14/2020 06:58 PM and is a permanent record located here: https://www.ripoffreport.com/report/fly-away-valet-baltimore/maryland-jacobsen-daniels-car-1490407. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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