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Report: #1476082

Complaint Review: Foam it Green -

  • Submitted:
  • Updated:
  • Reported By: Jerry — Milford Michigan United States
  • Foam it Green United States

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Buyer beware !  It is not as easy to use this product as the advertisement says.  The spray nozzle is plastic and cheap. It clogs even if your put a crapload if jelly on it 

I bought two 610 kits. 

I read alll the instructions and even watched 5 YouTube videos to make sure I knew what to do. 

I made sure the tank lady were correct tempatire and shook them for 60 seconds.  I connected both hose no leaks.   I lubed up the nozzle and sprayer and tip.   

I pulled the trigger about 1/3 the way to make sure product mixed and flowed.  I tests small wall section and it looked green and dried in the two min 

i continued to spray the rest of the wall and the color looked green the entire time so I thought I was good.   

When I completed the one wall I switched to the other kit for the other wall and sprayed in same manner. 

When I went back to the first wall it was sponge like abs did not dry hard.  I picked up the Tanks and one of them the blue one was almost still full.  I weighed it and it was 30 lb it comes with 59 lbs in it so it was working just not enough.  The B tank was empty. 

I checked the valves and both were on full.  I changed 5 tips on one wall just to be safe. 

I called the company and they said weigh the tank and send pictures so I did.  

Their response is my fault for not stopping to check my work !  I was checking my work because it was Green as they say it should be.  They told me the pictures I sent looked blue  I had theee if my employees look at it idenpendatly and they all said light green color 

the company also told me that when I pulled the trigger the first time I should of not pulled it 1/3 I should of pulled it 25%.  What ?  How do you know if pulling 25% or 33%. Wow 

then they told me that it was my fault and I am out of luck on the 700.00 I spent 

the issue I have is the second kit worked perfectly and I did everything the same.  It is issue with their blue tank and crappy sprayer ! 

They are not smart customer service friendly customer and lost my business for life.  This was 1.200 sq ft test.  If I was happy I Have 10,000 sq ft more to do.  But no way in hell I would ever use them again 

so my warning is even if your super careful and read everything and follow everything don’t expect them to do anything except find ways out of being great customer service company 

you have been warned.  It cost me 700.00 don’t lose your money too 

 

This report was posted on Ripoff Report on 03/27/2019 02:21 PM and is a permanent record located here: https://www.ripoffreport.com/report/foam-green/tank-defective-blamed-1476082. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
0Consumer
1Employee/Owner

#2 Author of original report

It was spraying Green that’s why I kept going

AUTHOR: Jerry - (United States)

POSTED: Saturday, March 30, 2019

 This is so ridiculous I have had 6 people independently look at the wall and ask them what color it is. ALL said green so stop the nonsense of trying to Deny your product did not malfunction and blaming me for bad teqniqe. I read all instructions watched several videos and still the blue tank did not spray the correct ammount You market this for a DIY person but it is really not

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#1 REBUTTAL Owner of company

Stop & Adjust when it's not spraying Green

AUTHOR: Janelle - (United States)

POSTED: Friday, March 29, 2019

The great thing about Foam it Green is that when you're running off ratio, it's easy to see and stop right away so you don't waste any foam. Jerry sprayed his kit without paying tattention to make sure it was green.  You can see from this picture he provided to us that it was green and then turned blue at the bottom. Instead of stopping to adjust or call us to ask for help, he chose to just keep spraying blue.

The tanks come at 60 lbs each to start.  He was able to use 1/2 the kit making green foam before he started spraying off ratio. That means there was nothing wrong with the kit when it arrived to him.  If it had been defective, he would not have been able to make any green foam.

Foam it Green has over 50,000 customers, 3000 5* Reviews, and countless testimonials like Jonathan F. from 3/17/2019 who said "Great Product, follow all instructions (which are great) and you'll get a flawless as advertised install.  Highly recommended."

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