Complaint Review: Fogo de Chao - Irvine Spectrum in Irvine CA - Irvine CA
I made reservations to celebrate my Sister and Girlfriend Birthdays on 11/05/21 at 5PM. I was so disappointed and the lack of service and unethical practices. Obviously, I was not going to spoil the their special day and complain so I made the best of the worst experience I have ever had at a Churrascaria (Brazilian BBQ). Mind you I have been to many in my life time in Four different continents including Churrascarias on the roadside in Brazil and received better service and much better food, and not as over priced as the Irvine, CA location.
I believe that the owners Fogo de Chao would learn a lot from them. That said, Fogo de Chao Irvine took the prize for the absolute worst restaurant I have even had the displeasure of eating at. As Brazilians my Mother, Sister and myself are use to going to Churrascarias we know what to expect which is service excellence. Fogo de Chao Irvine is far from knowing what that is, no wonder the franchise has changed ownership and I'm certain will change again. I'm not one to complain however, as a consumer I believe its important that public know what they are in for when they go to Fogo de Chao Irvine, CA their salad bar was far from what is expected from a high-end churrascaria, but what really added insult to injury was the fact that they walk around offering samples of drinks and other things then charge you at the end absolutely over priced drinks. These so called samples were $25.000 not knowing I was going to be charged, simply unethical and bad business practice, not telling your customers the cost involved.
I order a Glass of Malbec wine that was $10 on the menu but on my bill it came to 16.00. The cost is not the issue here its the principle. Also, We had to ask the server several times for drinks and food. I said to myself as I left that the pen would be mightier then the sword. Fogo de Chao may delete this again but I will post this comment on every single social media and will use word of mouth advertisement. I did leave a 10% tip because I don't believe its the server fault not to be trained properly but the management and ownership fault.
Friends beware of Fogo de Chao Irvine I will never go to them or any other Fogo de Chao and will tell all my Family, Friends and associates of my experience. BTW This is the Second time I writing this review on Face book since the first time they replied apologizing and asking me for my personal contact information then deleting my bad review, interesting that as you look at the reviews on Facebook below there are only positive.
This report was posted on Ripoff Report on 11/10/2021 03:06 PM and is a permanent record located here: https://www.ripoffreport.com/report/fogo-chao-irvine-spectrum-ca/worst-dner-experience-1513559. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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