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Report: #1507238

Complaint Review: Follow for Feel -

  • Submitted:
  • Updated:
  • Reported By: Kay — Champaign United States
  • Author Confirmed What's this?
  • Why?

Follow for Feel followforfeel.com followforfeel Refused return, misleading information

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They claim to have a return policy, but they won't allow you to use it. They also misrepresent the size of their women's clothing. I ordered a pair of pants from this online retailer and used their size chart. I even ordered several sizes up because I wanted the fit to be loose. The item was listed as 4XL, or a UK22 as converted in their own sizing chart when I wear a UK14.

The item arrived with the 4XL size on the tag, but it was clearly a UK10 (or US size 6). I contacted, not a size difference that could easily be explained away. I contacted their support service asking how I could return the item. Their return policy doesn't say anything about items not being eligible for return if something doesn't fit, it just says that you have to pay for shipping and returns get in-store credit.

Not great, but that's common in these online retailers. The problem happened when the support person, Serene Chen, continuously refused to accept or tell me how to return the item. Each time I would explain the problem was that their sizing charts were inaccurate, they would say they sent the correct item and ignored every request for a return. 

This report was posted on Ripoff Report on 04/20/2021 08:13 AM and is a permanent record located here: https://www.ripoffreport.com/report/follow-feel/dotcom-refused-return-1507238. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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