foryouflowers.com False advertising, horrible delivery conditions and did not want to refund my order. Old Saybrook CT

I'm from Costa Rica. I purchased fromyouflowers.com's website to send a whole deluxe bouquet, with 3 balloons, 1 big teddy bear and big box of chocolates and a V-days card to my girlfriend in AZ. I paid a whole $155 for this order in 2/15/2024. My gf received the order on Feb 16. The condition in which the order arrived was horrible. The bouquet had barely 4 roses and a couple other flowers, not even fresh since they showed signs of dark edges and were completly battered. The order had only 1 balloon out of the 3 I paid extra for and it was DEFLATED. The order had no v-days card either. I was very mad and ashamed my gf received such a horrible gift and completly ruined my first valentines day with her. They falsely advertise their items in their website, what you get in nothing like how it looks there.

I immediatly chatted with this company, requesting a full refund. After ours and hours of agent after agent after supervisor, I was told that I'd receive a full refund to my original payment method with a comfirmation email. The next day 2/17/2024, I received an email saying they were unable to proccess my refund because my bank had my card as Lost or stolen. This was complete bs because I called my bank and they said the money is on hold and the only ones who can cancel the transaction is foryouflowers.com. They made a bunch of excuses as to ehy they couldn't refund to my original payment method and offered me a gift card or a check in the mail. Like I said I don't recide in the USA at the moment, so these 2 options were not useful and they were unwilling to cancel the online transaction.

Up to this day, I have not received my money, so I will have to wait until the transaction goes through to file a claim with the fraud department from my bank but I'll make sure to expose these people so others don't fall for this and don't have to experience such a horrible customer service and fraudulent business. Don't be Fooled!!! FORYOUFLOWERS.COM is a complete SCAM.