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Report: #1503741

Complaint Review: Frank Electronics - West Palm Beach Florida

  • Submitted:
  • Updated:
  • Reported By: Blake — WEST PALM BEACH FL United States
  • Frank Electronics 2450 S Military Trl Ste 6 West Palm Beach, FL West Palm Beach, Florida United States

Frank Electronics They pulled Bait & Switch on me so they could make more money by selling me their equipment. West Palm Beach Florida

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A long while back I took my 2019 Honda to Frank Electronics to have a 5 channel power amp, 4 door speakers and a 12 inch sub-woofer installed after I had made an appointment. All equipment was supplied by me so all I needed was installation. Frank's told me the install would be about $430.00. On the day of my appointment I had to wait for 1  1/2 hours before the installer even started on my vehicle because he was late to work.

I gave the installer all the components which was good quality equipment. After about an hour the guy working the desk told me they couldn't install my 5 channel amp because my vehicle was too new and they couldn't locate the wire harness / connection on the back of the head unit. Then the guy says they can install a 2 channel amp that would power the sub-woofer but not the door speakers. Then he said the speakers I provided would not sound good because of the technical specs of the speakers and frequency range and a bunch of technical jargon. He recommended I buy 4 speakers from him that would sound much better. I agreed and bought their 2 channel amp and 4 door speakers from them because I wanted my installation done.

At this point I was already irritated because I wasn't going to get the installation configuration that I wanted but I told them to proceed anyway.



5 hours later my installation was finished. The final install was a 2 channel sub-woofer amp and 4 door speakers which would not be amplified as they were only upgrades to the OEM speakers that came with the vehicle. Also, another $400.00 was added to my bill because I bought their products which increased my installation cost to $830.00. WOW!

Frank's couldn't figure out how to install the amp I supplied so they sold me a lesser option and 4 more door speakers. I left the shop with my 5 channel amp and 4 door speakers which I would have to return to the store I bought them from. When I got home I realized that Frank's didn't connect the sub-woofer volume control wire so I had to do that myself. No big deal but still.

About 3 days later IT HIT ME. How was Frank's able to connect their sub-woofer amp to the head unit but they couldn't connect MY 5 channel amp? There are only 2 reasons I can think of as to why this occurred.

(1) The installer didn't know how to install a 5 channel amp with 4 door speakers and a sub-woofer so they had to figure out how to install something so as not to look like a clown show.

OR

(2) They pulled Bait & Switch on me so they could make more money by selling me their equipment. The trick was they couldn't sell me a 5 channel amp because that's what I brought in, so they sold me a 2 channel amp for the sub-woofer and doubled their installation price and profit by what they did.

But wait there's more - after about a month, the amp they sold me burned out my sub-woofer. I replaced the sub-woofer and about a month later the 2nd sub-woofer also burned out. The fuses on both the speakers were still intact but the speaker was dead. Now I was really pissed off but I wasn't going back to Frank's. I bought a 3rd sub-woofer with its own internal power amp, REMOVED the amp Frank's sold me and I connected the sub-woofer using the wire that Frank's installed on the head unit that they said they couldn't do on my 5 channel amp.

Almost 2 years later the 3RD sub-woofer I connected to Franks' wire is still working perfectly pumping out heart thumping bass.

Going to Frank Electronics was a hatchet job rip off that cost me $830.00 for a crappy installation job. The grand total after replacing 2 burned out sub-woofers and the power amp they sold me was $1280.00 for me to have an upgraded system in my vehicle.

This report was posted on Ripoff Report on 01/09/2021 04:22 PM and is a permanent record located here: https://www.ripoffreport.com/report/frank-electronics/west-palm-beach-florida-bait-1503741. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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