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Report: #1512569

Complaint Review: Front Gate Tickets - Austin Texas

  • Submitted:
  • Updated:
  • Reported By: David — Orlando FL United States
  • Author Confirmed What's this?
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  • Front Gate Tickets 1645 E 6th St Ste 200 Austin, Texas United States

Front Gate Tickets I bought tickets to a festival that was rescheculed due to COVID, and never received the tickets (they were returned in the mail, according to their status page). Tried to contact them numerous times for 6 weeks leading up to event to get tickets in hand. Event came and went with no human response. Austin Texas

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I purchased tickets for Sea Hear Now 2020/2021 for $474.78 on 3/9/20, which was later rescheduled for Sept 18-19 2021, and yet never received my tickets/wristbands. The status on their site showed “ITEM RETURNED", yet I never received a refund. I tried to reach them multiple times to obtain the wristbands so that I could resell them, including on July 27 2021, Aug 9 2021, and Aug 16 2021, but for every request, I only received an automated response stating "Due to higher than normal email volume, we have fallen a bit behind on responding to emails.".

I also attempted to call them several times, unsuccessfully. The automated responses mentioned visiting the box office within 72 hours of the event, but that was NOT an option for me, as I had a family wedding to attend in California the same weekend. I needed the wrist bands in hand well in advance of the show in order to resell them, and tried to resolve this issue with them several times for 6 weeks ahead of the event, with no luck.

Finally reached a human AFTER the event, and they told me I was out of luck and that no refund would be provided. 

This report was posted on Ripoff Report on 10/07/2021 09:13 AM and is a permanent record located here: https://www.ripoffreport.com/report/front-gate-tickets/austin-texas-i-bought-due-1512569. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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