Report: #1489506

Complaint Review: Gabriel Marketing Group - mclean VA

  • Submitted:
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  • Reported By: PriorGabrielMarketingClient — DMV area United States
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  • Gabriel Marketing Group 8200 Greensboro Drive Suite 403 mclean, VA United States

Gabriel Marketing Group Leah Nurik They took $20,000+, delivered near no result, when asked for refund, harassed and threatened. mclean VA

*Author of original report: Re: rebuttal

*UPDATE Employee: Gabriel Marketing Group rebuttal

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My company signed up with Gabriel Marketing to promote a product online for a minimum contract period.  We think it is important that others know how this company worked to our immense disadvantage in this case. We would not recommend them to anyone.

Results: The PR company filed a basic press or Cision newswire and claimed they attempted to contact the media to promote us. In reality we got a few affiliate junk sites covering the PR newswire, something we could have done on our own at 100 times lower cost.

Contract Issue: We were promised in the contract a "guarantee" that several "top tier" publications would cover us, and those top tier along with intermediate tier outlets were named ahead of time. We stated that we did not get the result, and asked for our contract to be closed and our money back. We were threatened with legal action instead of honoring the agreement.

Unprofessional Management: The CEO messaged us with a harassing statement, with tone and use of language that was so wholly unprofessional it was shocking. It's no wonder with that attitude they could not deliver results for us. If that's how they treat a paying client, imagine how they treat others like journalists their supposed to be making relationships with. Looking at reviews on other websites (such as glassdoor), it's clear the CEO has said shocking things to others too, both in and out of the company it seems.

Resolution: There was no resolution in this case because their contract was too well written to protect them, despite the lies and guarantee written in two places. The reality is that arbitration will just take the dispute and split the difference, and that's a waste of our time. These guys aren't worth our time, but telling others what happened is. However, what would make us whole is a refund.

Theory on Their Business Strategy:
Here is our opinion from this experience. We feel that some PR and marketing companies like this may work by find as many clients as possible, accept the work even if they know getting articles will be very hard, and churn and burn the ones that aren't easy to deliver for. In our case in practice, they put their newest and lowest paid intern on the contract, with management overseeing something like a few % of the contact spend.

We were obviously not a priority from the start, and that's clear now.  They likely survive off clients that happened to have an easily marketable product/one that is a fit for their connections and skill. They promote these successes as the norm and coerce others into accepting contracts with guarantees they do not back up, which is probably illegal, but unscrupulous at the very least. 

This report was posted on Ripoff Report on 12/24/2019 02:35 PM and is a permanent record located here: https://www.ripoffreport.com/report/gabriel-marketing-group/mclean-va-leah-nurik-took-no-1489506. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 Author of original report

Re: rebuttal

AUTHOR: Noname - (United States)

POSTED: Friday, February 21, 2020

We took this posting of our initial report with extreme seriousness and causing, and so it's with absolute certainty we were a client, unless leahn@gabrielmarketing.com is not someone associated with your services. The lack of professionalism was inexcusable and goes beyond principle or money, it's a matter of pride and class with which you should have been operating in your industry - public relations.

I regret we could not identify our business entity, as we would have already if we trusted your business and ethics, and we tried to resolve this case with your company's highest authority to the point of diminishing returns already when we were told to pay up in full with no consideration to our being misled about contact performance or guarantees.

It's regrettable in this day and age that companies could be taken advantage of and then afraid to even post opinions without fear of legal retaliation. That said I get it, it's business and money is tight. But only the best of the best deserve to survive and I'm tired of seeing aspiring businesses taken advantage by selling hopeful dreams and using artistic legal clauses to later deny the possibility of what was in plain english stated as a gaurantee of performance.

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#1 UPDATE Employee

Gabriel Marketing Group rebuttal

AUTHOR: Gabriel Marketing Group - (United States)

POSTED: Friday, January 31, 2020

We don’t know who this is, and the description doesn’t match any of our engagements. We pride ourselves on delivering stellar results for clients, and work hard to openly communicate challenges and roadblocks that can impact success.

We regret we weren’t able to directly address the frustration described here as this feedback was not directly communicated to us. We encourage the person who filed this report to get in touch with us directly with these concerns so we can immediately rectify the situation.

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