Gameroomsolutions GRS Refused to correct their mistake with order Broken Arrow OK

All this for $89 worth of wood. I decided to finally build an arcade control panel to relive the good ‘ol days of video arcade youth. A Google search for parts and pieces turned up the GRS website. Their products looked spectacular, especially the 2-player arcade control panel.

On 12/30/21, I used the GRS online chat to speak with C., who said the custom cuts I wanted (6 buttons per player instead of 8, a 3” trackball hole instead of 2”) could be done….and for free. I said “great” and placed an order that day. (Of note, the online chat has since been disabled by GRS!). I was notified by email on 1/1/22 that my requested custom cuts would cost an additional $38. I replied I was informed by C. on 12/30/21 that the custom cuts would be free.

On 1/4/22, I was notified by T. that my custom cuts could NOT be accommodated by the control panel. On 1/5/22, I replied we should forget the custom cuts and just make the control panel with the seven FREE optional cuts that are listed on the GRS website. I even EXPLICITY listed these seven cuts to help prevent an accidental mix-up with my order. I received no reply.

I called GRS on 1/6/22 and left a message (you NEVER reach a human being). Now A. replied on 1/6/22 and said T. has been out of the office. A. stated my order has been sent to the CNC programmer. I replied to A. on 1/6/22 to ensure my control panel will have ALL SEVEN optional cuts. A. replied the same day that yes, my control panel will have all seven optional cuts. I heard nothing.

I contacted GRS again (always by email, since you NEVER reach a human being) on 1/13/22 about the status of my order. A. replied my order “should” ship on 1/13 or 1/14 and that I would receive a shipping tracking email when shipped. I heard nothing. I contacted GRS again on 1/20/22 about the status of my order.

This time, I sent messages to the main GRS email and the “Contact Us” weblink, and I called and left a detailed, somewhat annoyed, voicemail. In less than 10 minutes, I received an email from T. (remember T.?) that my order is on the dock and will be shipped on 1/20/22. Great, right? I received the 2-player control panel on 1/23/22. Boy, was I excited………until I saw it was missing TWO of the requested optional cuts. I immediately sent messages about the problem to the main GRS email and the “Contact Us” weblink. I also called the “Problem with your order” number and received an auto-generated claim form via text, which I completed and submitted on the spot, with a photo of the shipped product. On 1/27/22, T. (remember T.?) emailed me stating the following: "Sorry, This is your order and this is what you got. Good day."

As stated above, the order was changed with A. on 1/6/22 and A. confirmed the changes. But none of that mattered to T.

All this for $89 worth of wood. And you wonder why GRS has an "F" rating with the Oklahoma Better Business Bureau.