GATE.IO Gate Technologies Deposit not credited Virginia

Issue:

deposited funds ($4400) to this cryptocurrency exchange that were not credited. Company states funds sent were on a different network than what they use. However, to the average user this is a completely unknown nuance and no warning is given on the deposit page stating “sending funds on a different network maywill result in permanent loss of funds”

This business practice is predatory and unethical. I attempted to resolve this issue with said company and they responded saying my funds were lost. 

Reference Tx hash 0xb31183c170e5371f73e7c073a463d44b6b55ed847a3dd7ea3907586135f67dab

Solution:

This is an easy fix for GATE.IO. The company already uses and allows transfers on multiple cryptocurrency networks. 

They have the ability to make funds available by transferring networks from BEP-20 to ERC-20. It will take 5 minutes of their time. 

Until then, my funds are locked in their company’s deposit address and “lost.” Attached is the deposit page which clearly has NO WARNING about depositing currency on an unsupported network.