Complaint Review: General RV Orange Park, Florida - Orange Park Florida
General RV Orange Park, Florida Failed to disclose Laundry List of Issues of the Used 1 owner 2018 Thor Class A I purchased Orange Park Florida
*Author of original report: I’ll file your opinion in my DGAF File
*Consumer Comment: You Can Put Away The Sympathy Card
I am a Combat Disabled Veteran and purchased a 2018 Used Class A from this company! They failed to disclose the laundry list of nightmare issues the coach had and only told me that the first owners traded it in because they wanted something bigger! I was blinded by first time buyer eagerness and missed the telltale signs of issues a savvier RV enthusiast would catch.
I tried to work with this company for 3 months to get the issues fixed. All I got was stress, bad customer service and shoddy repair work that would require taking the coach back almost immediately. My coach spent more time in the shop than its intended purpose! Finally, after 3 months I had enough and took it back to trade in for a new coach under warranty.
Before negotiating with the Sales Manager, I had the General Manager come over to explain to him why I was treading the 2018 coach back in....that was a joke.... they offered me 20 thousand dollars less than I paid just 3 months earlier. Long Story Short I ended up losing 15 thousand dollars on trade in and upgrades that were Non-Transferable!
I filed a BBB Complaint and it took them 9 months to finally respond "It was my choice to Trade in the Coach” Whatever happened to Customer Service and Standing Behind the Product You Sell? They knowingly sold me a coach with tons of issues that I have all the pictures and email correspondence with the Operations Manager!
I was medically Retired due to my Combat Injuries and the stress of this situation became overwhelming to the point that I could not take it anymore...I realized that I was not going to get an even trade but they raked me over the coals...they refused to transfer upgrades that I had paid almost $5000.00 dollars for on the used coach and ultimately I had to agree to a $10,000.00 dollar loss on trade in to get out from under the coach they sold me.
This report was posted on Ripoff Report on 08/07/2019 01:37 PM and is a permanent record located here: https://www.ripoffreport.com/report/general-rv-orange-park/failed-disclose-laundry-list-1483127. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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