Gerry Lane Cadillac Gerry Lane Buick Gerry Lane Chevrolet Charged me approximately $2500.00 more than the website advertised price for a vehicle Baton Rouge Louisiana

On Friday, August 25, 2022, I purchased a 2023 Cadillac XT6 from Carla with Gerry Lane Cadillac.  Allow me to preface this complaint by saying Carla is an absolute doll.  I would highly recommend her but not the dealership she represents.
 
I was tired after a full day of test driving other SUVs and had a splitting headache.  I regret not doing more research prior to finalizing the deal. The following morning, I went to their website and realized the exact vehicle I'd purchased was advertised for approximately $2500.00 less from what I was charged.  (Their website identifies my vehicle by VIN.)
 
I immediately brought this to Carla's attention and said I trusted they would do the right thing.  (I'd driven off their lot less than 12 hours earlier.)  I did not ask to renegotiate the deal nor rescind the purchase.  I asked if they could throw in upgraded floor mats, a few oil changes or possibly some Cadillac merchandise.  
 
I do not believe my request was unreasonable however Marsha Williams, their finance "manager" refused.  She said they are not responsible for the pricing listed on their website and that the site is maintained by a third party.  She further advised they'd fired a prior website management company for making typos.  (All the more reason it seems they'd proof read things prior to going "live" in a digital format.)
 




I worked for a major insurance carrier as a fraud investigator for many years -- The carrier who insures Gerry Lane's multiple dealerships across the Baton Rouge area. I had the ocassion to meet Mr. Lane several times and he was a class act.  He would be rolling over in his grave right now if he knew of Marsha William's handling of this situation.
 
She has single handedly scarred the dealership's reputation and the legacy he worked very hard to build. My next step is filing a complaint with the Louisiana Attorney General's office of Consumer Protection.  I'd love to be a fly on the wall when she's deposed.  If she hasn't already invested in Depends, she needs to.
 
At one point while in her office, I asked to use the ladies room.  She showed me to the back and I apologized for walking so slowly.  I explained that I'd fallen last year and suffered a spiral fracture to my ankle and a major back injury.



  I mentioned I'd  had 7 surgeries in the last year and Marsha laughed.
 
I think I'll include the U.S. Department of Justice's Disability Rights department.  They too would love an explanation from Marsha Williams. When this is all said and done, Marsha will be begging to hand deliver upgraded floor mats to me.  The answer will be, "NO."  
 
Others have speculated the dealership is racist.  I'm a plain old white lady with a checkbook. I know die hard Cadillac drivers and infact, was referred to Carla my by best friend whose purchased several Cadillacs from Carla.  That won't be happening again. This was my first Cadillac experience and will definitely be my last.
 
I will not stop until their poor business practice costs them millions.  Then they won't be able to afford their third party website management company. Mark my word.  I have nothing to lose.  Gerry Lane has A LOT.