Giant Movers 365 Charged me for services not completed. Canoga Park, CA 

On 7/25/24 I booked movers and paid a deposit of $51.50 to be applied to my balance on the day of my move which was scheduled for 8/2/24 the quote was for 3 hours total at $139/hr, 1 hour for loading, 1 hour for driving (the drive time was at double and the distance was 30 mins) and one hour for unloading. On 8/2/24 approximately 1 hour was spent loading. 

I was informed by the movers that an additional 1.5 hours would need to be added to my 3 hour quote to hoist my couch from the street into my unit at my destination and payment was needed before the unloading could start.

I paid ahead of time for this extra 1.5 hours of service, approximately 40 minutes was spent unloading my items with the exception of the couch. At this point a total of 2 hours and 40 minutes was spent on my move so far. After approximately 10 minutes of trying to hoist the couch the movers informed me that this was not possible and that I could call the company and they would send extra guys to complete the task at no additional cost. The movers then left having spent a total of approximately 2 hours and 50 minutes on my move. I then called Giant movers 365 and they informed me that they do not do hoisting only after offering me additional guys at an added cost to come back out. Giant movers continues to refuses to acknowledge my request for a refund of the added time after several calls and emails requesting a refund. Additionally, I paid a $51.50 deposit that was supposed to be applied to my total and was not.