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Report: #1512714

Complaint Review: GIVESMART MOBILE FUNDRAISING AND SOFTWARE -

  • Submitted:
  • Updated:
  • Reported By: Our non for Profit hired GiveSmart but were not provided the service. We were ri — Huntington NY United States
  • Author Not Confirmed What's this?
  • Why?
  • GIVESMART MOBILE FUNDRAISING AND SOFTWARE United States

GIVESMART MOBILE FUNDRAISING AND SOFTWARE They were hired to help us fundraise for our event

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GiveSmart was recommended by the venue management. We were celebrating our 10 year anniverary and it was a very special day with 6 months of planning. We hired GiveSmart and paid approximately $3000 to have staff at our anniversary party and fundraiser.

GiveSmart promises to have staff to do REAL TIME fundraising at the event by having guests text to donate during the event, helping to raise additional funding and this is the only reason we hired them.

We were told they could rally the crowd to encourage guests to donate live with their cell phone during the event with the amount raised being announced adding to the fun of the event and helping to raise money.

They had two young women who admittedly did not know how to do the fundraising during the event. They greeted guests and took tickets at the door which we did not need as we have many volunteers to do that. We only hired the company for the specific purpose to do the real time fundraising. The women were very nice and had no idea what they were doing.

I was very upset and after the event I contacted Givesmart. I was given the run around. No one returned our calls. No one apologized, infact they actually told us we had a $250 or so  balance. I never saw a company and their staff so unprofessional. They never returned our funds. They never took responsibility. They provided us with no service.

We use Eventsmart which is free and we have volunteers to help take tickets and greet guests. We wasted thousands of dollars on this and were not only compensated for their screw up but they ignored us and literally asked for more money.

DON'T WASTE YOUR TIME.

I am in shock that they have good reviews. There is no way we were the only unlucky people to get ripped off.

Givesmart should have apologized and returned our money. That would not have made up for the loss of funds during the event but at least we would not be so unhappy and feeling as if they are disreputable and dishonest.

This report was posted on Ripoff Report on 10/11/2021 08:39 PM and is a permanent record located here: https://www.ripoffreport.com/report/givesmart-mobile-fundraising/hired-help-fundraise-event-1512714. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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