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Report: #1499824

Complaint Review: Google Cloud Services - Mountain View California

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  • Google Cloud Services 1600 Amphitheatre Parkway Mountain View, California United States

Google Cloud Services Google, Google AutoML Google Cloud Services Charged Me $160 For A Useless Product Mountain View California

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I heard Google Cloud AutoML was a great service, that it can train models with up to 98% accuracy.  Uploading my data was difficult and I had to go through a third-party service, but once that was done I found out they were giving me $342 in credits.  Whoopee!  It turns out I misread something, and they ended up charging me $160.  However, the model I paid for was completely useless: after 24 hours of training, it was only 74% accurate, as opposed to the 98% I was expecting. 

I didn't even download it, I just deleted it so I would not be charged more for hosting it.  I asked Google Cloud for help, and they said I would have to pay to upgrade my account to receive support.  I paid money and I received in return a product that is worthless to me, that added no value to my life or my business.  I will not be using Google Cloud AutoML again.





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