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Report: #1510098

Complaint Review: Google, LLC - Mountain View California

  • Submitted:
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  • Reported By: Tyler — Hellertown United States
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  • Google, LLC 1600 Amphitheatre Parkway Mountain View, California United States

Google, LLC No consumer protection Mountain View California

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I was scammed three weeks ago. I normally am very vigilant about scams, but I started a new job and within the 2nd week of my job the scam artist pretended to be my boss. The name of my boss came up in the email even. Admittedly, I should have checked the email address. However, the email just asked if I could do them a favor. As time went on, I realized it was a scam.

This was not until I already bought some Google Play cards. Unfortunately, the retailer I bought them from was not able to reimburse them. Though to that specific retailer's credit, they did warn me that scams are involved with Google Play cards, and asked if I knew the buyer. I said I did, because I was still under the impression it was my boss. So I reached out to Google asking for a few options:

1.) My money back (I knew because of their terms and conditions this was unlikely).

2.) If the money could be transferred to the google store or somewhere I could actually use the money (I am an iPhone user, so the Google Play store has no value to me).

3.) Direct me in options beyond these (since I still had the cards and never shared the access codes). Google, unfortunately was not of any help. Their only response was "Per our Terms and Conditions" and essentially, nothing they can do. I completely understand not being able to refund my money, per the Terms and Conditions. But the concern I have, is that they then force you to use the gift cards for Google Play (when I have no need for Google Play since I am a IOS user).

They would not offer any credit to the Google Store, where I could buy products with the money credited to my Google Play account; EVEN THOUGH there is that button to go to the store on the Google Play site. It really feels as though Google won't do anything to protect consumers, because they profit off the scams (they get the money up front that scammers scam people into buying Google Play cards). It is really bad business practice, and should be investigated.

 

This report was posted on Ripoff Report on 07/18/2021 08:14 AM and is a permanent record located here: https://www.ripoffreport.com/report/google-llc/mountain-view-california-no-1510098. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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