Complaint Review: gotengine.com - Johnstown ohio
gotengine.com firstname.lastname@example.org email@example.com they sent a blown engine the first time , the wrong engine the second time, said they would pay for re-installing the 3rd. engine when i sent the bill to them for the re-install they only paid $480 of a $1850 bill. Johnstown ohio
i ordered a engine from gotengine.com for $3185.00 . They claimed the engine had 61,000 mile on it and had been tested to make sure it was a good engine. When i got it installed for $1850 5 out of 6 rods were knocking. it was making more noise than the one i took out.
So i called them nad told them it was a bad engine and wanted to make sure it didn't start my warranty because they said it had to be installed within 10 days of receiving it. Scott assured me my warranty time would be extended until the new engine was installed. So i had to tow it over to the dealership to get a diagostic done to prove the engine was blown which they said they would cover , which they didn't , that was almost $500 just for that.
So after i proved that, another 4 weeks past and they sent a new engine that was the wrong engine , nothing match up. So i called and complained again , and they sent out the third engine. Which was the right engine after 3 months of trying to get this done. I called again to verify that they were paying for the re-installation of the third engine and Scott yes they would , just have installed and e-mail the bill for processing.
So i had the engine installed , sent them the information they requested for the warranty, and sent them the bill so they could put the $1850.00 back on my credit card. Two weeks later I check my account and i see a depoit from them for $480.00. When i called them they hung up as soon as i gave them my invoice number that identifies who i am. I tried calling back and they wouldn't answer.
I had filed a BBB report right from the start so i would have a record of this just in case i had a problem with the warranty. And on that report their response said I didn't file my warrny in time , and this was 2 months before my engine was installed. i started looking into this company deeper and found out the state of wisconsin sued them for deceptive practice in 2017.
They operate under about 8 different company names and there are tons of complaints about them for exactly what I have been through . I have made over 50 attempts to contact this company at different times with no answers and the ones I did get through on they were extremely rude or just hung up. Someone has to expose this company so people stop getting ripped off.
This report was posted on Ripoff Report on 01/22/2020 06:20 AM and is a permanent record located here: https://www.ripoffreport.com/report/gotenginedotcom/johnstown-ohio-sent-blown-i-1490727. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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