GoTrax - Scam Company bought a GoTrax three-wheel scooter for my dad’s mobility. It worked for 13 months, then the front wheel stopped working — no real help, just empty promises Carrollton TX

I bought a GoTrax three-wheel scooter for my dad’s mobility. It worked for 12 months and one week , then the front wheel stopped working. I contacted GoTrax and they first said they’d send me a replacement part — it never arrived. Then they said they’d send a part from another scooter, but admitted they weren’t sure if it would even fit. That part also never arrived.

After weeks of waiting, they finally admitted they no longer make this model or the part. Then they offered me to pay more money for an electric bike — a product I never wanted. The warranty says “similar replacement,” but a bike is not equivalent to a three-wheel scooter, deferent.

Now, 7 months have passed. They keep saying the part was shipped again today — but this just feels like a tactic to make it look like they’re helping. I’ve received nothing. No part, no replacement, no real support.

I’m left with a barely used scooter that doesn’t work — and a company that clearly doesn’t stand behind its own products.