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Report: #1524742

Complaint Review: Grand Nails Lounge - Glendale Arizona

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  • Reported By: Zachary — Phoenix United States
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  • Grand Nails Lounge 20229 N 67th Ave , C1B Glendale, Arizona United States

Grand Nails Lounge Kim - Nail Salon Representative Fong - Owner Poor Service, Racism, Sexism, Refused to Fix Mistakes or Acknowledge Advertised Policies of Quality Glendale Arizona

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My wife went to this salon with our son. He likes his nails painted. Kim was rude, demeaning, sexist, racist, and provided a terrible service. Half of his nails were chipped before leaving. Multiple nails had inconsistent dollops of nail polish flaking off before he even got home. Kim would not return our money for the terrible service provided, and refused to acknowledge her own behavior (Read on). She also refused to acknowledge their salons seven day policy, where they claim to fix nails and polish for up to seven days after it is applied. This was a clear example of advertising a quality service, providing a terrible product, and providing an absolutely terrible, demeaning, sexist delivery of customer service. She used racial slurs toward our family, and slurred our son for wanting polish and being a boy. The owner Fong, also refused to acknowledge his own policy, or own up to his employees mistake, or rectify the behavior of his employee in her treatment toward my wife and son.

This report was posted on Ripoff Report on 02/25/2023 06:35 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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