Complaint Review: Gray Line Sight Seeing Tours - also known as - New York New york
Gray Line Sight Seeing Tours - also known as Twin America LLC, d/b/a "Gray Line New York” am typically not one to write reviews, but I am so disgusted with this company, I feel compelled to share my experience with the hope I can help someone else avoid the negative experience of dealing with this company. New York New york
I paid for three individual 24-hour hop-on, hop-off bus tickets and was not able to get on ANY of the buses at my chosen boarding station.
I stood in long lines three different times and each time I got up to the the bus, the seats were gone. The air-conditioning on the first floor of all three of the buses was inoperable, so no one could use the first floor - literally on THREE different buses - because the temperature in the first floor of the bus was over 100 degrees.
All of the seats on the top of the bus were full. It was very disappointing! I wasted an entire half of a day trying to board a bus, to no avail - because the last bus of the day that I wanted to catch stopped running at 3 pm. I IMMEDIATELY asked for my money back since I was unable to use the tickets due to no fault of my own.
The tour company refused, telling me that my money was non refundable - even though:
1. there was no reference in their terms and conditions section of the website about an alleged no-refund policy. To the contrary, their terms and conditions stated that I could get a full refund if I give them proper notice; and
2. It was 100% the tour company’s fault that I could not use the tickets in the first place!! I have filed a grievance with the Better Business Bureau and also with PayPal. This company is predatory, unscrupulous, a scam, and could totally care less about customer service and doing the right thing. STAY AWAY!!
This report was posted on Ripoff Report on 08/22/2019 08:30 PM and is a permanent record located here: https://www.ripoffreport.com/report/gray-line-sight-seeing-tours/new-york-twin-america-llc-dba-1483910. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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