Greenberg Grant & Richards, Paul Rome Unprofessional, Aggressive and nasty Debt Collection Practices  Houston Texas

I had an extremely negative experience with Greenberg Grant & Richards (GGR), a debt collection agency that represents Sunbelt Rentals. Their approach was not only unprofessional but also misguided and unnecessarily aggressive.

The representative from GGR Paul Rome contacted me for the first time on December 23, 2024, about an outstanding balance. I immediately explained that the delay was due to slow payments from my customers during the holiday season, a temporary issue supported by my accounts receivable of over $450,000. Despite this, they disregarded my explanation and escalated the situation aggressively.

Rather than working collaboratively to resolve the matter, they attempted to contact individuals they mistakenly believed were my customers. This behavior demonstrates a lack of due diligence and has caused unnecessary disruption and reputational harm to my business. Their emails were rude, unprofessional, and completely lacked any constructive effort to find a resolution.

Debt collection should involve professionalism and respect, but GGR’s practices were far from it. I strongly advise anyone considering their services to look elsewhere. Their tactics are harmful, counterproductive, and reflect poorly on their clients.

Desired Outcome:
I urge Greenberg Grant & Richards to:

1. Commit to better training and oversight to ensure professional and ethical behavior.
2. Cease all misguided contact attempts that harm third parties and businesses.
3. Apologize for their unprofessional conduct and the harm caused.