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Ripoff Report | Greensun Solar - Hefei Energy Te Review - Hefei
Report: #1514183

Complaint Review: Greensun Solar - Hefei Greensun Solar Energy Tech - Hefei

  • Submitted:
  • Updated:
  • Reported By: Richard — Waiyevo Taveuni Fiji Island Fiji
  • Author Confirmed What's this?
  • Why?
  • Greensun Solar - Hefei Greensun Solar Energy Tech Changjiang West Road, Hefei, China

Greensun Solar - Hefei Greensun Solar Energy Tech Co., Limited Peter Zhang, Sales Mgr, Dennis Liu Sale , Jessica Dai - Director of Operations No Support - No Warranty Support - No Replies after 8 weeks of Attempted Contacting them Hefei

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Buyer Beware Greensun PV Solar, Not to Trust Support, Communications or Warranty. New Batteries, After 30 +days failure 3 BMS boards they replaced 2, left me with the third Battery Dead, 8 weeks, not answering calls, emails, messages. do not recommend doing business with Greensun https://www.greensunpv.com in China

Greensun PV Solar China,  FAILED Batteries New Purchased April 2021, shipped by Sea May 2021, received August 2021, Installed August 24, 2021. Failed Battery One, September 23rd, Battery Two September 28, Third Battery Failed Oct 8th.

They left me with the third Battery Dead, 8 + weeks, not answering calls, emails, messages. do not recommend doing business with Greensun https://www.greensunpv.com/ 

I want Greensun to provide Warranty as advertised for all three of the Batteries, To Communicate and Resolve.

I have serveral times, sent messages to  Mr. Peter Zhang, Senior Sale Rep and Manager,  who I purchased from.  No reply since October 8th, 2021,  

On Oct 18th with , a Mr. Daniel Lu, Sales Department  and

Ms. Jessica Dai, Director of Opeations at Greensun,  

called her, sent messages thru Facebook, Linkedin, Whatapp, NO Replies to address the issue of Replacement of Failed Batteries  BMS board for #3 Battery.

I found Greensun PV Solar, on Alibaba, and contacted them directly with Mr. Zhang,  No Support, Communications or Warranty.for New Batteries, After 30 +days failure 3 BMS boards, they replaced 2 boards, 

Greensun Fail to support my purchases after 30 days, when they have a 12 year warranty.

All I ask is they Communicate and Replace the Third Battery BMS board. It is a $175usd part 

Currently still I have A  Dead Non Operational.thrid Battery/BMS board

In August they changed BMS board manufacturer. I am sure it is because of these defective BMS boards.

They will no return my messages or calls. Do Not Recommend doing Business with Greensun Solar in China

This report was posted on Ripoff Report on 12/04/2021 07:34 PM and is a permanent record located here: https://www.ripoffreport.com/report/greensun-solar-hefei-energy/limited-peter-zhang-sales-mgr-1514183. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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