Report: #1507488

Complaint Review: GROUPE SEB USA (All-Clad/T-Fal) - Millville New Jersey

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  • Reported By: Ken — Passaic United States
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  • GROUPE SEB USA (All-Clad/T-Fal) 2121 Eden Rd. Millville, New Jersey United States

GROUPE SEB USA (All-Clad/T-Fal) All-Clad T-Fal Poor Customer Service and a group of LIARS Millville New Jersey

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On April 18th, 2021 I reached out to Big Kitchen on Amazon about an All-Clad 8” 4108 NS Stainless Steel Tri-Ply Bonded Dishwasher safe frying pan that had the coating on the top starting to wear off.  They informed me that: unfortunately, at this time, I was passed the time frame for the warranties on the item I purchased through them and that I should contact the Manufacturer directly, as the item is covered under the Manufacturer’s (All-Clad) Limited lifetime warranty.  

Being that April 18th fell on a Sunday, I had to wait until Monday April 19th, 2021 to reach out to All-Clad about the issue I had with their $100 Frying pan.  With that said, I reached out on Monday April19th, 2021, and after 30 minutes on hold, I spoke with “Sarah”, Sarah informed me via phone conversation, that she would send me an email and I in return would forward her pictures of the defective coating on the All-Clad Frying Pan.  At 2:26pm on Monday April 19th, 2021 Sarah sent an email, with instructions on what to do, and what to send and where to send it, etc…

At: 2:33pm on Monday April 19th, 2021, I responded with the pictures of the Defective coating on the All-Clad Frying Pan, and all information that was requested.  Sarah informed me before I sent everything over via email, that they would evaluate everything and get back to me in 24-hours!  

Thursday April 22nd, 2021 I called All-Clad again, and spoke again with Sarah, and Sarah informed me that they never received my email, picutres and information.  I informed Sarah that I did, and it was sent on the above date and time depicted in previous paragraph.  She asked me to hold on, I did…  She returned and stated that the email was in spam for some reason, and stated again, that she will get back to me in another 24-hours!

Friday April 23rd, 2021 @ 10:01am I called All-Clad again, and this time I spoke with Justin.  What Can we say about the smartest person on the phone, Justin…  I gave Justin my reference number, he looked it up and made the determination right there, that it appears that My Defective All-Clad Frying pan appears to have a spot where the coating is missing and that it its due probably because of too much heat, and that’s no covered under warranty.  Well, I said, I think it’s due to defective manufacturing on All-Clad’s part.  He dismissed that right away, and then I asked him if he was a Metallurgist?  He responded, YES!  I said really, when I challenged him about his BS in Metallurgy Engineering, Mr. Justin Back Pedaled profusely and came clean and said he was not a Degreed Engineer in Metallurgy.  So now not only am I dealing with a customer service, that gives no customer service in getting back to the CUSTOMER.  I now have to contend with LIARS in Customer Service at: All-Clad.

This is unacceptable and Customers should not be dealing with Liars in Customer service at All-Clad.  I then asked Justin, where is Sarah, she was supposed to call me back and send me a follow-up email.  Justin, then proceeded to tell me that Sarah, has a lot on her plate and is really busy!  I explained to him, that this is not my problem and I don’t really care, because we are all busy working and everyone has a lot on their plate and maybe he should do his job and get me some Service.  He then suggested that I send the defective All-Clad frying pan in for further evaluation.  I stated to him, we are passed that point, I then stated maybe at this point he should get me his supervisor.  

Justin at this point, seemed a bit frustrated that he couldn’t talk in circles anymore, and that the lying and his attempt to be a wordsmith with me didn’t work so well.  I stated to him get me your supervisor please!  I said PLEASE!  It was obvious, he was still on the line and we had a good 2 -4 minutes of awkward silence, but it was clear that he was still on the line and I wasn’t on hold.  I finally asked, “Are you getting your supervisor”.  He stated: I sent her a couple of messages, but it appears she’s busy.  (This seems to be the MO with Justin) His supervisor must have to much on her plate as well.  I then asked, well maybe she should call me back, because I have wasted my time in speaking with someone (Justin) who knows nothing, apparently has a Metallurgy Degree working as a customer service phone call screener at All-Clad.

He finally gave me his Supervisor name Maritza, whom he stated would call me back by the end of business on Friday April 23rd, 2021.  It is now Monday April 26th, 2021!  I have still yet to get any word from Maritza, Sarah, or Mr. Metallurgy.  

So, I ask All-Clad.  At this point your Customer Service Team needs some training, and at the very least you need to promote Justin to Chief of R&D at All-Clad, because his Metallurgy degree (that he doesn’t have) Is going to waste by sitting and answering phones at All-Clad.  The level of Customer Service at a Company that is supposed to be a “World Class” Metal Crafter in Professional Cookware is far from it, on the Customer Service end.  As a matter of fact, there is no class, from your Customer Service, and my experience with All-Clad SUCKS!  

I am still waiting for either my replacement of product or even just an email from anyone at All-Clad!

UPDATE: 4/26/2021 - Received a phonce all from Pierre!  Pierre asked JUSTIN if he stated he was a Metallurgist and of course Justin told his boss Pierre that he doesn't recall the conversation he had with me.  Then Pierre tried to cut me short several times and even mimicked me and I told him "you still don't know how to care of the cusotmer" and I hung up.

This company is a dingleberry on the a**hole of existence...

This report was posted on Ripoff Report on 04/28/2021 06:28 AM and is a permanent record located here: https://www.ripoffreport.com/report/groupe-seb-usa-allcladtfal/millville-new-jersey-allclad-1507488. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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