Gudger's Flowers I purchased Item A to be delivered to the hospital. When the item was delivered, it was not Item A, instead it was Item B, which was of lesser value. Asheville NC

When I purchased through the site I was in a hurry, so i did not do my normal search of reviews. Which is bad on me. I purchased Item A to be delivered to the hospital. When the item was delivered the recipient sent me a picture and it was not Item A, but instead it was Item B. Item B was of lesser value, according to their website.

I reached out to them asking what happened and a refund for the mistake. They declined a refund and said that they were allowed to substitute items and that is listed on their website. I responded to them after reading through their website that, yes, they are allowed to subsitute items but must be of equal value. I sent them a screenshot that showed how Item A was more than Item B that was delivered and asked to be refunded the difference. As well as a screenshot of their own written policy on their website, that states they can substitute with something of equal value.

They responded that they would go back to the hospital and disturb the recipient and take back Item B to issue a refund. I told them they should only do that if they have Item A to replace Item B. At this point they decided to call me crazy - "the full moon has people a little crazy" is the exact text that was sent to me. 

They called me after going back and forth. They said that they called the recipient of the flowers and complained to them about me trying to get a refund and said they would come to their room and take the flowers away. Calling someone in the hospital that doesn't understand what is going on and is not in the state of mind to really deal with a situation like this is not right, and also that is not their client, I am. They then proceeded to tell me to never contact them again, and that I have been warned. Also threatening that they have my recipients phone number and will harass them too, if i contact them again. 

I have also now after going on a deep dive on reddit as well as many other reviews of their past clients, that this company does this kind of bait and switch or straight up not deliver flowers and give no refunds. They use the tactic of harassing the recipient vs actually resolving the issue with their client. Or they will yell and bully you to leave them alone. They have been in business for supposedly 30 years and continue to get away with this type of behavior, ripping people off or bait and switching.