Guitar Center Sold me an used product as new I just want to have what I paid for: A brand new product, Is that asking much? fountain valley california

Here's the email Ive sent last monday to Guitar center Customer service. No reply til today. Tried to make the complain on the chat, been disconnected 3 times. They said they can't do nothing that I'm the one to have to deal with this at the store. In other words it seems they look the other way when a store scam customer selling used products as new. I just want to have what I paid for: A brand new product, Is that asking much?

Here the email that they never replied.

(Sent to guitar center Customer service monday 01/03/22)

I bought one mixer pioneer DJM s7 (Fountain Valley store) on 12/24. (under the name of my GF Deborah Baccini)

Long story short the product is an used (or open box) product not a brand new the way it should be.

Lots of finger marks all over the product, some pads showing a discoloration due use, missing all papers from Pioneer (manual, warranty, stickers) and also missing a Serato pitch n' time voucher that goes with this product as you can check here - https://www.pioneerdj.com/en-us/product/mixer/djm-s7/black/overview/

I'm extremely upset coz this is an expensive product and I want to believe that it was a mistake and selling used products without let customers know isn't the company policy. Anyway Is there any way to send a brand new product to the store (cerritos store is the nearest from my home) and I can go and trade for the used one that's been giving to me and pickup the product I paid for: A brand new sealed box mixer s7?

Pls contact me by email thomazmuller@yahoo.com