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Report: #1419905

Complaint Review: Guitar Center - Aurora Illinois

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  • Reported By: Patrick — Yorkville Illinois United States
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  • Guitar Center 996 N Rt 59 Aurora, Illinois United States

Guitar Center Messed up a $950 guitar, didn't set it up and bad pickup installation Aurora Illinois

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I took my guitar in to have pickups installed and have the guitar setup.  I got the guitar back and was in the store a week later stating that the guitar sounded horrible, and something wasn't right.  It was looked at for about a minute and I was told nothing was wrong with the guitar.  I sold an amp head and cabinet thinking maybe that was the issue, bought 3 other amps and returned all but 1 and still couldn't get the guitar to sound good at all.  I then had to purchase a new guitar on Black Friday for $600 and then took the guitar to Hix Brothers where they took pictures of everything that was wrong with the guitar.  I had to pay another additional $115 to have the pickups redone, the volume pod was ruined so that had to be replaced, and now the guitar is working properly.  I called the store for well over a year, asking if the same person was there who did the setup, I was told yes and he was awesome, my response was no he isn't, and I wouldn't let him touch anything I own again.  I was charged $130 for him to screw up my guitar and ended up costing me around $2000 in what I lost in my amp, purchase of new equipment, having the setup repair done the right way, and what I originally paid to have it done.  I was offered 10 packs of strings which would probably value about $20, then offered $50 because it's been a year and a half and the 1st time the manager was hearing about it.  I wouldn't take another guitar for anything back to this location because it's pretty obvious he has no clue what he's doing. 

This report was posted on Ripoff Report on 12/29/2017 12:51 PM and is a permanent record located here: https://www.ripoffreport.com/reports/guitar-center/aurora-illinois-60504/guitar-center-messed-up-a-950-guitar-didnt-set-it-up-and-bad-pickup-installation-auror-1419905. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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