GUS MACHADO Worse Customer Service in Service, No Quality, Poor Management. HIALEAH FLORIDA

My car went more than 30 days ago for service due to a serious call Recall where I have been patiently waiting due to the parts being unavailable due to the parts not being in, and I stayed stranded with my autistic child in the middle of the turnpike without any power whatsoever to the vehicle, putting my life and my family in danger, the car I towed to the dealer and the engine had to be changed as a result of the recall, however the dealer is now telling me they need to charge me for a throttle manifold part which works with the engine to make the car function.  They want me to pay for the part that should be covered through the recall, because this is a vital part of the engine functionality.  I am very disappointed with the Gus Machado ford dealer, because they have said that if I do the part, I will take the car home with a tow truck and my car will not accelerate. As a result, they are trying to charge me for something that is part of the engine functionality.  I feel disrespected that they have had to change the engine due to this recall but will not complete the work, as again, this is a vital part of the engine functionality.

From Service Mr. Tony Perez, Asst Manager to Service Mechanics, helped me more than My Service Advisor, Mr. Brayan Lemus. 

If I could recommend not going there for any service or sales, I would.

Unfortunately, they do not do good with customer service.