hausofshagoutlet seller on eBay sent wrong item Internet

I sent messages to hausofshagoutlet seller on eBay that they were shipping me the wrong stuff and they ignored me AGAIN and AGAIN and AGAIN.

Order # 18-12309-49318    Order Date & Time à Nov 13 at 12:11 PM

Nov 13, 2024 Cancellation Request --> NO

Nov 13, 2024 5:26 PM à  MESSAGE   “I think I ordered the wrong one. I wanted the one with the most carrageenan”  à   IGNORED   Nov 13, 2024

Thu, Nov 14 10:43am  à  Tracking number provided  

Thu, Nov 14 10:58am  à SHIPPING LBL CREATED USPS AWAITS ITEM BROOMFIELD, CO 80020

Thu, Nov 14 6:05pm Accepted at USPS Origin Facility BROOMFIELD, CO 80020

More than 24 hours after I sent the message, they shipped the wrong package. Simple communication would have easily solved the problem. Not a good way to do business. Now I have the wrong stuff neither eBay or hausofshagoutlet will resolve the situation.

I left a negative review because of their trouble handling of the order and eBay removed it. eBay should put it back. They deserve a negative review.

I have been buying on eBay since 1998 and mostly it has been great. Recently things are getting more and more undesirable. Prices are going up too high, service is going down and eBay customer service is terrible.